Customer Service Representative

4 weeks ago


Swansea, City and County of Swansea, United Kingdom UPS Full time

Job Summary

We are seeking a skilled Customer Service Clerk to join our team at UPS in Swansea. As a key member of our team, you will provide exceptional customer service, dispatch packages, and perform various administrative tasks.

Key Responsibilities

  • Field customer inquiries and resolve issues in a timely and professional manner
  • Liaise with customers, drivers, and internal departments to ensure seamless communication
  • Provide a warm welcome to customers on reception and handle phone calls
  • Perform general administrative duties using various UPS systems

Requirements

  • Excellent customer service and problem-solving skills
  • Basic knowledge of Windows applications
  • Excellent telephone manner
  • Ability to work well under pressure and adapt to changing priorities

About UPS

UPS is a global leader in package delivery and logistics services. We are committed to providing a workplace free of discrimination, harassment, and retaliation. Our team is dedicated to making a lasting impact and delivering exceptional results.



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