Sales and Customer Service Representative

4 days ago


Swansea, City and County of Swansea, United Kingdom Amplifon Full time

We are seeking an exceptional Sales and Customer Service Advisor to join our team at Amplifon in Swansea. As a key representative of our brand, you will provide an unforgettable customer experience by delivering exceptional service and sales skills.

Your Key Responsibilities:

  • Manage the diary to ensure a perfect mix of sales and service appointments for both new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalise welcome calls to maximise attendance and drive revenue.
  • Schedule appointments with customers and prospects in the shortest lead time possible and promote add-on products where appropriate.
  • Manage relationships with existing and potential customers to offer promotions, appointments, and hearing solutions.
  • Maintain the look and feel of the store, adhering to Amplifon guidelines and standards.
  • Manage stock levels to ensure the right amount of products are available.

What We Are Looking For:

  • A customer-focused individual with strong sales skills and the ability to support audiologists in achieving sales targets.
  • Proactive mindset with a willingness to be flexible, agile, and react positively to change.
  • Strong organisational skills, with the ability to plan and prioritise your own workload.
  • Commitment to Amplifon's vision and values.

This role offers development opportunities towards more senior roles within the company, making it an excellent opportunity for those looking to grow with a global brand.



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