Sales and Customer Service Representative
4 days ago
We are seeking an exceptional Sales and Customer Service Advisor to join our team at Amplifon in Swansea. As a key representative of our brand, you will provide an unforgettable customer experience by delivering exceptional service and sales skills.
Your Key Responsibilities:
- Manage the diary to ensure a perfect mix of sales and service appointments for both new and existing customers.
- Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
- Personalise welcome calls to maximise attendance and drive revenue.
- Schedule appointments with customers and prospects in the shortest lead time possible and promote add-on products where appropriate.
- Manage relationships with existing and potential customers to offer promotions, appointments, and hearing solutions.
- Maintain the look and feel of the store, adhering to Amplifon guidelines and standards.
- Manage stock levels to ensure the right amount of products are available.
What We Are Looking For:
- A customer-focused individual with strong sales skills and the ability to support audiologists in achieving sales targets.
- Proactive mindset with a willingness to be flexible, agile, and react positively to change.
- Strong organisational skills, with the ability to plan and prioritise your own workload.
- Commitment to Amplifon's vision and values.
This role offers development opportunities towards more senior roles within the company, making it an excellent opportunity for those looking to grow with a global brand.
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