Training and Development Specialist

18 hours ago


Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time
Key Responsibilities
  • Delivering existing training to new and existing Contact Centre Agents
  • Conducting inductions for new starters and ensuring all paperwork has been completed
  • Running system training sessions throughout the year to ensure all Agents are kept up to date
  • Evaluating trainee performance and providing feedback and support
  • Identifying skills and knowledge gaps with the Agents and feeding back to the Team Leaders

The ideal candidate will have previous experience as a Trainer and good contact centre knowledge. Great people skills, and being able to lead and engage a team is also required. In addition, experience using a variety of IT programmes is necessary.



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