Customer Service Centre Representative

15 hours ago


Swansea, City and County of Swansea, United Kingdom CV-Library Full time

We are seeking a highly skilled Customer Service Centre Representative to join our team at the Driver & Vehicle Standards Agency.

Main Responsibilities:
  1. Deliver exceptional customer service through telephone calls and email correspondence, ensuring a consistent and productive experience for both internal and external clients.
  2. Support the promotion of DVSA's digital services by providing accurate information and resources to customers.
  3. Action customer requirements in line with current procedures and practices, ensuring seamless communication and resolution.
  4. Maintain accurate administrative records, ensuring all work is completed efficiently and effectively.
  5. Utilize available information resources to provide expert support and guidance to customers.
  6. Stay up-to-date with current procedures and practices, adapting to changes as necessary.
  7. Collaborate effectively with colleagues, participating in team meetings and contributing to staff engagement initiatives.
  8. Promote a positive team culture by fostering good working relationships, respect, and open communication.
  9. Execute responsibilities with integrity, adhering to DVSA policies and processes.
  10. Ensure effective liaison with internal departments to meet customer needs, maintaining excellent relations and communication within the team.
Requirements:
  1. Excellent written and communication skills, enabling effective interaction with customers and colleagues.
  2. Ability to handle challenging enquiries, resolving issues promptly and professionally.
  3. Basic computer literacy skills, including keyboard proficiency and Microsoft applications knowledge.
  4. Prioritise workloads to enhance productivity, managing time effectively to meet deadlines.
  5. Flexibility to adapt to changing priorities and work demands, responding positively to evolving needs.
  6. Equivalent of five GCSEs at grade C or above, plus at least one year of administrative experience in an office environment.
  7. Strong teamwork and initiative-taking skills, able to work independently and collaboratively.
Benefits:
  1. Comprehensive training and induction programme.
  2. Accrue holiday hours as you work, enjoying a healthy work-life balance.
  3. Support from Brook Street (UK) Ltd, including back-office support and mentoring.

The salary for this role is £12.36 per hour on a full-time basis, offering a competitive package and opportunities for growth and development.



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