Customer Service Representative

2 weeks ago


Swansea, City and County of Swansea, United Kingdom ENGINEERINGUK Full time

About the Role

As a Customer Service Representative at ENGINEERINGUK, you will play a vital role in delivering exceptional customer experiences. Your dedication to excellent service and commitment to maintaining high health and safety standards will make every day a little better for our customers.

  • You will be responsible for resolving customer complaints and relaying information to the Café Manager.
  • Maintaining food freshness by following first in, first out (FIFO) stock rotation.
  • Adhering to food safety and hygiene regulations while keeping daily records.
  • Accepting deliveries and handling the safe storage of food.
  • Being aware of (and following) all operational policies and procedures.
  • Clearing and sanitising tables so our café stays clean.
  • Making sure we maintain our standards and all food products are available.
  • Knowing our café's menu inside out and making sure food is served the way it's intended.
  • Good at planning and keeping things organised.
What's in it for you?

In addition to a fantastic work-life balance, we offer an attractive salary of £22,500 per annum, plus excellent benefits that help make The Cafe a great place to work. These include:

  • Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
  • Retirement savings plan
  • Life Assurance
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Holiday starting at 28 days (Including Bank Holidays)
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide.



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