Swansea Customer Service Training Specialist

3 days ago


Swansea, United Kingdom Red Recruitment Full time
Job Description

The position of a Contact Centre Trainer in Swansea offers an exciting opportunity to work with a leading company, providing support and solutions to its customers. The salary for this role is estimated to be up to £30,000 per annum.

Key responsibilities include delivering existing training to new and existing contact centre agents, conducting inductions, and running system training sessions. Evaluating trainee performance and identifying skills and knowledge gaps are also crucial aspects of the job.

A minimum of previous experience as a Trainer is required, along with good contact centre knowledge and great people skills. Experience using various IT programmes is also essential.

The working hours for this position are Monday to Friday, 8am to 6pm, and 1 in 2 Saturdays, 9am to 1pm. This is a permanent onsite position located in Swansea.

Benefits
  • Salary: Up to £30,000 per annum
  • Hours: Monday - Friday, 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
  • Contract Type: Permanent
  • Location: Swansea
  • Free parking
  • Friendly and encouraging environment
  • Health and wellbeing programme
  • Internal recognition schemes with financial award
  • Pension scheme
  • 33 days annual leave (including bank holidays and your birthday)
  • Social events including Summer and Christmas parties
  • Support and training provided
  • Career progression opportunities


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