Patient Care Advisor

5 months ago

Swansea, United Kingdom Brunswick Health Centre Full time

**Patient Care Advisor / Administrator**
- **Job Title**:_Patient Care Advisor / Administrator
- **Salary**:_£21,621.60 per annum (eligible for NHS pension)
- **Hours per week: Negotiable **_
- **Reports to**:_Practice Manager & GP Partners
- **Primary Location/ Base**:_Brunswick Health Centre

**Job Summary**

We are looking for a new member of staff to join our Patient Care Advisor Team. We are a friendly GP practice serving a practice population of approximately 6500 patients.

The Patient Care Advisors are the first point of contact for service users, they also have an administrative role and assist in the management of clinical records and prescriptions.

You will work closely with our clinical staff to triage patients safely and appropriately and may be asked to assist as a chaperone during examinations and procedures.

**Duties & Responsibilities Summary**

Duties will include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- You will be the first point of contact for our services users who contact us over the telephone, in person or the internet. Excellent communication, organisational and IT skills are essential for this role.
- You will process personal information confidentially as well as maintain and monitor the practice electronic appointments system.
- You will direct services users to other NHS services or consider care options available at Brunswick Health Centre (e.g different appointment options with our MDT, home visits) to ensure patients are directed to the best and most appropriate healthcare professional.
- You will work closely with our clinical staff to triage patients safely and appropriately.
- You may be asked to assist as a chaperone during examinations and procedures or to arrange emergency transportation for patients admitted to hospital.
- You will be expected to assist clinical staff in the processing of prescriptions in accordance with Practice guidelines.
- Your administrative role will involve assisting in the management of clinical records, and processing and distributing clinical mail or documentation. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- You will also be expected to initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers within the wider NHS.
- You will be expected to provide clerical assistance to the Practice and Trust staff as required from time to time, including word/data processing, taking messages, filing, photocopying and ordering of supplies.
- One member of the team is usually required to open and lock up the Practice premises each day (as per the rota). Maintaining security in accordance with Practice protocols will be one of your responsibilities.

**CONFIDENTIALITY**:

- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**HEALTH & SAFETY**:
The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills

**EQUALITY AND DIVERSITY**:
The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethni

  • Patient Advisor

    5 months ago

    Swansea, United Kingdom Optical Express Group Full time

    **Hours: Full Time** **Salary: £24,000 + Bonus** **Location: Swansea** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each...

  • Patient Advisor

    5 months ago

    Swansea, United Kingdom Optical Express Group Full time

    **Hours: Full Time** **Salary: £27,000 + Benefits** **Location: Swansea** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect...

  • Patient Care Coordinator

    4 weeks ago

    Swansea, City and County of Swansea, United Kingdom SpaMedica Full time

    At SpaMedica, we prioritize patient care and satisfaction. As the UK's largest provider of NHS cataract surgery, we strive to deliver exceptional service. Our team of experts is dedicated to ensuring a safe and comfortable experience for our patients.As a Patient Care Coordinator, you will play a vital role in our patient transportation services. Your...

  • Patient Care Coordinator

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom beBee Professionals Full time £28,000 - £35,000

    We are seeking a dedicated Patient Care Coordinator to provide high-quality patient care and support in our Swansea healthcare team.Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with physicians and other healthcare professionals to develop patient care plans.Provide education and support...

  • Patient Care Assistant

    5 months ago

    Swansea, United Kingdom Linnaeus Full time

    **Role**:Patient Care Assistant **Salary**:up to £22,000 (DOE) **Location**:Gower Veterinary Surgery, Swansea **Job Type**:Permanent **Hours**: 37.5 hours per week with shifts between 8am and 7.30pm **We have an exciting opportunity for a new Patient Care Assistant to join our busy veterinary practice.** The role of a Patient Care Assistant (PCA) is...

  • Patient Care Coordinator

    4 weeks ago

    Swansea, City and County of Swansea, United Kingdom SpaMedica Full time

    Job Title: Patient DriverAt SpaMedica, we are seeking a highly motivated and compassionate Patient Driver to join our team. As a Patient Driver, you will play a vital role in ensuring the safe and efficient transportation of patients to and from our medical facilities.Key Responsibilities:Liaise with appointments team to coordinate patient transportationCall...

  • Patient Care Coordinator

    4 weeks ago

    Swansea, City and County of Swansea, United Kingdom SpaMedica Full time

    Job Title: Patient DriverAt SpaMedica, we are seeking a highly motivated and compassionate Patient Driver to join our team. As a Patient Driver, you will play a vital role in ensuring the safe and efficient transportation of patients to and from our medical facilities.Key Responsibilities:Liaise with appointments team to coordinate patient transportationCall...

  • Patient Care Assistant

    5 months ago

    Swansea, United Kingdom CVS UK Ltd Full time

    Weighbridge Referral Centre in Swansea is looking for a Patient Care Assistant to join our team. This is a varied role which will include working alongside our Nurses to provide care to our inpatients and cleaning of clinical areas and equipment. This role is for 40 hours per week and will vary between 8am and 7pm with no weekend work. We will consider as...

  • Patient Care Assistant

    5 months ago

    Swansea, United Kingdom CVS UK Ltd Full time

    **We have a fantastic opportunity for a Patient Care Assistant to join our team here at Campbells Veterinary Surgery!** This is a part time role working 24 hours across 3 days (with the option of extra hours) Monday - Saturday (approximately 1 in 4 Saturdays). Shifts range between the hours of 8.30am - 6.30pm (Saturdays 8.30am - 12.30pm) and there may also...

  • Nurse Manager for Complex Patient Care

    3 days ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    About the RoleWe are seeking an experienced Nurse Manager to join our team in Swansea Bay University Health Board, responsible for managing patients with complex care needs. As a key member of our Continuing Health Care Team, you will work closely with other healthcare professionals to provide high-quality patient care.Job ResponsibilitiesManage a caseload...

  • Dental Triage Advisor

    2 weeks ago

    Swansea, City and County of Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

    About the RoleWe are seeking a skilled Dental Health Advisor to join our team at the Welsh Ambulance Services NHS Trust. The successful candidate will be responsible for providing dental triage and advice to patients, ensuring that they receive the best possible care. Key ResponsibilitiesUndertake dental triage using clinical software systems and document...

  • Health Care Assistant

    5 months ago

    Swansea, United Kingdom Rivet Care Full time

    Job Overview: We are seeking a dedicated Healthcare Assistant to join our team in providing high-quality care to individuals in various settings, including care homes and home care. The role requires excellent communication skills and a compassionate approach to patient care. Duties: - Assist in the implementation of care plans under the supervision of...

  • Patient Driver

    4 weeks ago

    Swansea, United Kingdom SpaMedica Full time

    Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.Our vision and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we...

  • Clinical Pharmacist

    3 days ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    We are seeking a highly motivated and skilled clinical pharmacist to join our patient-focused team at Swansea Bay University Health Board.About the RoleAs a Clinical Pharmacist, you will play a crucial role in providing high-quality pharmaceutical care to patients across various specialties. You will work closely with clinical colleagues to support all...

  • Dental Health Advisor

    1 month ago

    Swansea, City and County of Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Dental Health Advisor to join our team at the Welsh Ambulance Services NHS Trust. As a key member of our clinical team, you will be responsible for providing expert advice and guidance to patients with dental symptoms, ensuring they receive the best possible care and support.Key...

  • Dental Health Advisor

    1 month ago

    Swansea, City and County of Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Dental Health Advisor to join our team at the Welsh Ambulance Services NHS Trust. As a key member of our clinical team, you will be responsible for providing expert advice and guidance to patients with dental symptoms, ensuring they receive the best possible care and support.Key...

  • Specialist In-Patient and Out-Patient MSK Physiotherapist

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Job OverviewThe Swansea Bay University Health Board is seeking a highly skilled and dedicated Specialist In-Patient and Out-Patient MSK Physiotherapist to join their team. This is a permanent position based at Cefn Coed Hospital, working in male high dependency rehabilitation/recovery inpatient units for treatment of patients with serious mental...

  • Health Care Assistant

    5 months ago

    Swansea, United Kingdom Marina United, The Old Vicarage Care Home Full time

    The Care Assistant assists the RGN and EN in a range of basic duties to ensure the smooth running of the Nursing Home and the care of the patients, respecting the dignity of the individual and promoting independence. She/He will work under the direction and supervision of a RGN or EN. To whom she/he is accountable, and as a member of the Nursing Team...

  • Dental Health Advisor

    4 weeks ago

    Swansea, City and County of Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Dental Health Advisor to join our team at the Welsh Ambulance Services NHS Trust. As a key member of our clinical team, you will be responsible for providing expert advice and guidance to patients with dental symptoms, ensuring they receive the best possible care and support.Key...

  • Dental Health Advisor

    4 weeks ago

    Swansea, City and County of Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Dental Health Advisor to join our team at the Welsh Ambulance Services NHS Trust. As a key member of our clinical team, you will be responsible for providing expert advice and guidance to patients with dental symptoms, ensuring they receive the best possible care and support.Key...