IT Service Desk Team Lead

3 weeks ago


St Albans, United Kingdom Partnur Full time

IT Service Desk Team Lead – Permanent - £45,000 to £55,000


We have an exciting opportunity for a Service Desk Lead to join a growing company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the require standard.


This is an onsite role, working Mon-Fri with out of hours cover needed on occasions.


What you will be doing:

  • Lead a team who provide technical support to retail & hospitality customers
  • Work to set SLA’s to monitor & manage service performance
  • Ensure issues are resolved in a timely fashion
  • Create & implement new procedures & ways of working to further enhance service levels
  • Support with reporting
  • Foster a supportive team culture that is focused on collaboration & support


What they are looking for:

  • Previous experience managing a Service Desk/Help Desk team
  • Experience of hardware support such as Desktops, POS, Kiosks, AV etc
  • Excellent team working & communication skills
  • Service delivery experience and an ITIL certification would be desirable



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