IT Service Desk Team Lead
3 weeks ago
IT Service Desk Team Lead – Permanent - £45,000 to £55,000
We have an exciting opportunity for a Service Desk Lead to join a growing company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the require standard.
This is an onsite role, working Mon-Fri with out of hours cover needed on occasions.
What you will be doing:
- Lead a team who provide technical support to retail & hospitality customers
- Work to set SLA’s to monitor & manage service performance
- Ensure issues are resolved in a timely fashion
- Create & implement new procedures & ways of working to further enhance service levels
- Support with reporting
- Foster a supportive team culture that is focused on collaboration & support
What they are looking for:
- Previous experience managing a Service Desk/Help Desk team
- Experience of hardware support such as Desktops, POS, Kiosks, AV etc
- Excellent team working & communication skills
- Service delivery experience and an ITIL certification would be desirable
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