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Help Desk Technician

2 months ago

St Albans, Hertfordshire, United Kingdom Pulse IT Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and experienced IT Support Engineer to join our team at Pulse IT Recruitment Ltd. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain computer systems, networks, and other technical equipment
  • Develop and implement technical solutions to improve client satisfaction and reduce technical issues
  • Collaborate with other team members to ensure seamless delivery of technical support services
Requirements
  • 3+ years of experience in IT support or a related field
  • Strong knowledge of computer systems, networks, and technical equipment
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong attention to detail and ability to maintain accurate records
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance