Customer Success Manager

2 weeks ago


Brighton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

The Company:

  • An innovative ecom-tech solution working with some of the most recognised logos across the globe
  • Launching off some early funding they are now totally self-sufficient and growing


The Opportunity:


This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital content.


Supporting globally recognised brands across retail, ecommerce, automotive and more, you’ll be the day to day contact and strategic lead for a book of c.15 accounts worth £700k - £900k ARR.


Joining the existing team of 3, you’ll focus on platform usage, performance and critically, storytelling, turning data into insight


Responsibility wise, you’ll manage everything post onboarding and work closely with the senior team and/or sales function when it comes to the heavier commercial conversations (contract renewals and account growth). You’ll have accountability, but be fully supported to deliver


The Ideal Candidate:

  • Previous experience in a customer success role within the SaaS space
  • Experience of working within a fast-paced, scaling SaaS business.
  • A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
  • Data savvy and able to tell a story to create value.
  • Self-motivated and able to work autonomously.
  • The desire to learn and improve. No ego’s here
  • Experience of working for or within globally recognised brand (retail, ecommerce or automotive) at head office level.
  • Experience using Customer Success Platforms such as Planhat, Gainsight or Churnzero.
  • Experience of working with marketing, brand or digital content decision makers.


The Package:

  • A base salary up to £50k plus 20% bonus
  • Hybrid working, 1 or 2 days a week in Brighton.
  • Healthcare and Dental care.
  • 28 Days annual leave (plus BH).

And more


ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch



  • Brighton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative ecom-tech solution working with some of the most recognised logos across the globe! Launching off some early funding they are now totally self-sufficient and growing! The Opportunity: This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital...


  • Brighton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: An innovative ecom-tech solution working with some of the most recognised logos across the globe! Launching off some early funding they are now totally self-sufficient and growing! The Opportunity: This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and...


  • Brighton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:An innovative ecom-tech solution working with some of the most recognised logos across the globe!Launching off some early funding they are now totally self-sufficient and growing!The Opportunity:This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital...


  • Brighton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:An innovative ecom-tech solution working with some of the most recognised logos across the globe!Launching off some early funding they are now totally self-sufficient and growing!The Opportunity:This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital...


  • Brighton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:An innovative ecom-tech solution working with some of the most recognised logos across the globe!Launching off some early funding they are now totally self-sufficient and growing!The Opportunity:This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital...


  • Brighton, UK, East Sussex, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:An innovative ecom-tech solution working with some of the most recognised logos across the globe!Launching off some early funding they are now totally self-sufficient and growing!The Opportunity:This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital...


  • Brighton, East Sussex, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative ecom-tech solution working with some of the most recognised logos across the globe! Launching off some early funding they are now totally self-sufficient and growing! The Opportunity: This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital...


  • Brighton, East Sussex, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative ecom-tech solution working with some of the most recognised logos across the globe! Launching off some early funding they are now totally self-sufficient and growing! The Opportunity: This awesome company work with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital...


  • Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:An innovative ecom-tech solution working with globally recognized brands.Self-sufficient and growing rapidly.The Opportunity:This company works with well-known brands across retail, ecommerce, automotive, and more. You'll be the day-to-day contact and strategic lead for a book of c.15 accounts worth £700k - £900k ARR.Joining the existing team...


  • Brighton, Brighton and Hove, United Kingdom Jobit Full time

    About the RoleWe are looking for a talented CUSTOMER SUCCESS MANAGER to join our innovative team at Jobit. In this role, you will provide exceptional customer support and ensure that our clients receive outstanding service delivery.This is a 12-month fixed-term contract with potential for a permanent position and career growth in Customer Success. You will...


  • Brighton, United Kingdom Trident Computers (U.k.) Full time

    Job Location: Office based BrightonJob Type: PermanentSalary: Competitive, details on applicationAbout UsWith more than three decades of expertise, our team of business and technical consultants brings exceptional knowledge, enthusiasm, and dedication. We take pride in providing dynamic and impactful B2B technology solutions and maintaining strong...


  • Brighton, Brighton and Hove, United Kingdom Sopro Full time

    Job DescriptionWe're seeking an experienced Customer Success Manager to join our team. As a key member of our Client Relationships team, you'll be responsible for building strong relationships with clients, understanding their needs, and developing strategies to drive success.This role supports the development and growth of client accounts, including new...


  • Brighton, Brighton and Hove, United Kingdom Trident Computers (U.k.) Limited Full time

    **About the RoleWe are seeking an experienced Customer Success Strategist to join our team at Trident Computers (U.K.) Limited. This role is perfect for someone who has a passion for delivering exceptional customer experiences and driving business growth through strategic partnerships.As a Customer Success Strategist, you will be responsible for developing...


  • Brighton, Brighton and Hove, United Kingdom Thegradcafe Full time

    About the RoleWe are seeking a highly skilled Customer Success Leader - Strategy and Innovation to join our team. As a key member of our leadership team, you will be responsible for shaping the future of our customer relationships and driving product adoption.Job Summary: Drive the adoption and success of Epsilon's PeopleCloud Loyalty and Customer...


  • Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:You will be responsible for managing a portfolio of 15 clients across various industries, including retail, ecommerce, and automotive.Your primary goal will be to drive client growth through strategic planning, effective communication, and delivering exceptional customer experiences.Key Responsibilities:Develop and implement customized plans...


  • Brighton, Brighton and Hove, United Kingdom Thegradcafe Full time

    About the RoleWe are seeking a highly skilled Director of Customer Success - Loyalty and Growth to join our team. As a key member of our leadership team, you will be responsible for shaping the future of our customer relationships and driving product adoption.Job Summary: Develop and execute strategic customer success plans that align with clients' goals and...


  • Brighton and Hove, United Kingdom First Recruitment Services Full time

    **Position**: Customer Success Representative - **Salary**: £28,000 to £35,000 - **Location**: Hove - Hybrid - **Hours**: Monday to Friday 9am to 5.30pm with flexitime - 25 days Holiday plus bank holidays and an extra day off on your birthday, free parking available, pension scheme, hybrid working after training We are looking for a Customer Success...


  • Brighton, United Kingdom Trident Computers (U.k.) Full time

    Job Location: Office based BrightonJob Type: PermanentSalary: Competitive, details on applicationAbout UsWith more than three decades of expertise, our team of business and technical consultants brings exceptional knowledge, enthusiasm, and dedication. We take pride in providing dynamic and impactful B2B technology solutions and maintaining strong...


  • Brighton and Hove, United Kingdom Unity Full time

    Role Description The opportunity At Unity, we are driving the wholesale adoption of Realtime 3D (RT3D) across many different businesses and industries. We strive to help companies accelerate through their digital transformation programs and create the foundations for Web Key to our success is data-driven insights. We are seeking a highly...


  • Brighton, Brighton and Hove, United Kingdom Tillo Full time

    About YouTo succeed in this role, you'll need some experience in building strong relationships, communicating effectively, and translating complex ideas to a wide-ranging audience. Ideally, you'll have previous experience in Account Management, preferably in the B2B SaaS space. You'll also need data analysis skills and the ability to confidently present both...