Director of Customer Success

3 days ago


Brighton, Brighton and Hove, United Kingdom Thegradcafe Full time

About the Role

We are seeking a highly skilled Director of Customer Success - Loyalty and Growth to join our team. As a key member of our leadership team, you will be responsible for shaping the future of our customer relationships and driving product adoption.

  • Job Summary: Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.
  • Key Responsibilities: Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.
  • Required Skills: Proven leadership in building, growing, and leading high-performing CSM teams.

Benefits

  • Time to Recharge: Flexible time off (FTO), 14 paid holidays.
  • Time to Recover: Paid sick time.
  • Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.

Company Overview

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.



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