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Customer Services Advisor

4 months ago

Newcastle upon Tyne, United Kingdom CBS Butler Full time

Customer Services Advisor

+6 months +

+On site working in Newcastle - shift work

+£11-£14 ph

Skills:

+Customer Service within Banking experience

+Excellent communication skills

+Experience resolving customer complaints

+Inputting information into databases

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.

  • Is that you?

  • Do you have a passion for helping make things simple and easy for customers?

  • Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?

  • Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What are we looking for in our Customer Service Advisors?

  • Sociable, helpful and eager to provide excellent customer service to customers.

  • Able to work in a fast-paced environment, ensuring defined processes are followed.