Customer Service Advisor

6 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Service Advisor***

**Newcastle, NE12 8BU**

**Salary**: £21,000 - £23,000 pa + £1,200 pa Performance Bonus

**Working Hours**:37.5 hours per week

**Shift Patterns**: between 8am to 9pm, Mon - Sun, 5 on 2 off

**Holidays**: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

We are looking for a Call Centre Agent at Verisure Services Newcastle.

**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

**With over 35 years of insight, experience, and innovation**, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality,**our customers are amongst the most satisfied and loyal in our industry.** We have some of the **strongest growth and retention rates globally in consumer-facing services **which demonstrates our exceptional service levels and strong value proposition to our customers.

**Responsibilities**:

- Provide excellent customer service within a multichannel inbound team
- Dealing with customer complaints effectively
- Answer customers’ queries
- Assist customers with billing and system queries
- Speaking to customers over the phone when necessary
- Update information in our customers’ records

**Skills & Experience**:

- Excellent written communication skills with problem solving attitude
- Multitasking and managing multiple customers at one time
- Strong computer and MS office skills

**Benefits**:

- Birthdays Off
- Onsite Coffee Shop & Canteen
- Perk Box & Gym Flex Discounts
- Company Pension & Alarm Discount
- Private BUPA Healthcare & MediCash Plan
- Employee Referral Cash Rewards
- Enhanced Maternity & Paternity Schemes
- Free Parking (Subject to Permit)

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

**About Us**

Verisure protects more than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We are people protecting people and we are building an engaged and high-performance Company to become #1. As a top employer, our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Ready to join our team**

Be you. Be more. Be Verisure.

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