Customer Service Advisor

5 months ago

Newcastle upon Tyne, United Kingdom M Group Services Full time

**About The Role**:
**Location**:Newcastle**

**Hours of Work**:40**

**Shifts**:11.30pm - 8pm** _(Some flexibility will be required)_

A bit about the role

The Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers. You will support with the validation of activity completed by our Field teams, identifying themes and trends and providing feedback to the relevant stakeholders. You will join an established team working a variety of different workstreams with training provided by a mentor; ensuring our standards continue to remain high & consistent across the work you will be completing.

Reporting into the Process Improvement Manager, you will support with ad hoc requests to investigate data sets, providing insight through knowledge and curiosity to challenge existing processes and behaviours observed to drive efficiencies.

Key Responsibilities for this role- First point of contact for colleagues & Suppliers, providing support to resolve issues, requests and queries- Promote and maintain a positive attitude, a high level of professionalism and reliability through attendance- All work to be managed within the agreed department KPIs- An aptitude for investigating and problem solving- Ensure adherence to internal and contractual quality standards- Work proactively to identify opportunities to improve performance and outcomes

What you will bring to the role- Excellent verbal, listening and communication skills- High attention to detail and comfortable working in a data focused environment- Well organised and able to prioritise- Dedicated to the provision of excellent customer service, and desire to go above and beyond for customers- Self-motivated and enthusiastic- Delivering objectives and adhering to KPIs- IT literate

**What we offer**:

- 22 days holiday + 8 days bank holidays
- Pension Scheme and Life Assurance Cover
- Online GP Service, 24 hours a day, 365 days a year
- Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail
- brand discounts. Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
- Access to our Employee Assistance Programme
- Recommend a Friend and Earn scheme
- Reward & Recognition Scheme
- Opportunities to progress in a successful company

**About The Company**:
Morrison Data Services is proud to be the UK’s leading metering services business - and we’re still growing, with some exciting times ahead As an award-winning business, we pride ourselves on our diligence, customer service and expertise. We’re constantly evolving our services, introducing innovative solutions, and using our core capabilities to be at the forefront of the changing needs of the market and our clients.

Morrison Data Services is part of M Group Services, a trusted employer of over 11,000 skilled specialists, delivering a range of essential infrastructure services within the water, energy, transport, and telecommunications sectors in the UK & Ireland.

M Group Services operates in an exciting industry that regularly presents opportunities for growth. In our commitment to the environment and society through our Environmental, Social, Governance (ESG) work, we are recognised as ‘Industry Top Rated’, and as a forces-friendly employer, we hold the Armed Forces Gold Covenant.

We work hard to build and maintain an inclusive environment where our people feel included and valued.

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