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Customer Service Administrator

2 months ago

Corby, United Kingdom ACS Recruitment Solutions Ltd Full time
Customer Service Advisor – Hybrid Corby £24,000 per annumOur extremely reputable, global client are currently seeking Customer Service Advisors to join their team due to continued business growth and client demand. This is a fantastic opportunity for anyone with excellent communication skills, a background in customer service and passion for service to join a forward-thinking, friendly team who can offer genuine career path opportunities.The successful candidate will have a background in customer service whether this be from a retail, hospitality, contact centre or office environment. Excellent communication skills is essential due to the high-volume pace of this role.In return, our client can offer a vibrant, modern office environment with on-site catering facilities and various benefits. Extensive training is provided.Please note, this role will rotate between office based and remote working rotas.Key Duties:
  • Handling incoming telephone calls from new and existing customers with relation to a range of enquiries and complaints
  • Keeping updated records of each client call, ensuring that all information is accurately detailed on the internal CRM system.
  • Ensuring all client enquiries are dealt with in a professional, efficient and friendly manner.
  • Finding a suitable resolution to the customers enquiry within the set parameters
Skills & Experience:
  • Prior experience from a customer service role is essential, preferably within an office or contact centre environment, however, retail/hospitality experience is also considered.
  • Excellent written and verbal communication skills
  • Customer focused attitude with the ability to be empathetic.
  • Willingness to learn and further develop.
  • Computer literacy skills with a minimum type of speed of 30 words per minute (typing test will form part of the short-listing process)
  • Ability to work well in a fast-paced environment.
  • Self-motivated
  • Flexible
  • Keen team player
  • Excellent problem-solving skills.
The Offering:
  • Starting Salary of £24,000 per annum with the opportunity to increase earnings through additional training.
  • Excellent working environment with regular team social events, subsidised meals, free on-site car parking and progression opportunities, plus additional benefits packages.
  • 2 weeks working from home, fully remotely and 2 weeks working from the office, on a rotating basis.
  • Working hours will include a rotation pattern working between the hours of 8am-4pm and 10am-6pm, Monday-Friday on a weekly basis.
  • You will also be required to work 1 in 4 Saturdays and 1 in 8 Sundays, however, you can arrange to swap shifts if required. The working hours for weekend shifts are 09:00 – 17:00.
  • Start Date: 15th October 2024
If you are interested in learning more and applying to this role, please contact me today