Customer Service Administrator
7 months ago
**Role title: Account Coordinator/Customer Service Admin**
**Salary**:£21,548 per annum / £11.02 per hour
**Hours**:Monday to Friday 8am-4pm
**Location**:BCA Corby (Baird Road)
**Join the UK’s largest B2B used vehicle service**
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
**Now, this is where you fit in**
We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless. Your key responsibilities will be:
- Answering customer/client queries and processing bookings.
- Advising of estimated delivery dates and chasing late deliveries.
- Dealing with ad hoc queries, amendments, and customer complaints.
- Monitor and progress vehicles through various internal departments.
- To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
- Liaising with and maintaining a professional point of contact with the client.
- Be a service advocate and maintain a positive and professional nature at all times.
To be successful, you’ll bring some of the following experience with you:
- Strong administration and interpersonal skills.
- Must be proficient in Microsoft Word and Excel.
- Excellent communication skills, both verbally and written.
- Ability to meet specific deadlines and prioritise effectively.
- Accuracy and attention to detail with high organisation.
- Team player but also able to work on own initiative.
- Background in a customer service environment and the automotive industry ideal.
- Ability to innovate processes to improve efficiency.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
And so much more
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
**Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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