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Customer Service Specialist
1 month ago
Customer Services Administrator
About the Role
We are seeking a highly motivated and organised Customer Services Administrator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that all client needs are met.
Key Responsibilities
- Receive and coordinate customer enquiries from quotation through to delivery.
- Liaise with internal departments to ensure customer needs are met.
- Ensure commercial expectations are delivered within defined parameters.
- Support and promote customers' understanding of our technical capabilities & service offering
- Develop understanding of administrative requirements throughout the businesses process to offer support and cover
Requirements
- Comfortable using Microsoft Office. Training to use other systems related to the role will be provided.
- Exceptional verbal and written communication abilities, simplifying complex information and influencing positive customer outcomes.
- A proactive approach to taking ownership of customer issues, providing creative solutions, and delivering on promises
- Strong understanding of continuous improvement principles and their impact on both the organisation and customer service.
- Ability to critically evaluate and improve customer journeys and know when to escalate issues for more senior attention.
- Skilled in resolving complex issues with diverse approaches that meet both customer and business needs.
- Exposure to working within a service environment (i.e. interacting with customers or general public)
- Strong communication skills (both written and verbal).
- Analytical mindset, capable of using data to drive decisions.
- Resilience in managing challenging situations.
- Ability to balance customer satisfaction with business needs.
- Open to learning and personal development.
Working with Us
You will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to deliver exceptional results. We offer competitive compensation packages, including an estimated salary range of £25,000 per annum, based on experience and qualifications.
How to Apply
To apply for this exciting opportunity, please visit our website at (url removed) and submit your application today.
