Customer Service Ambassador

3 days ago


Corby, Northamptonshire, United Kingdom Northamptonshire Arts Management Trust (NAMT) Full time

Job Overview: We are seeking a Customer Service Ambassador to join our team at Northamptonshire Arts Management Trust (NAMT).

Location: Corby, UK

Job Type: Part-time

Estimated Salary:£25,000 - £30,000 per annum

The successful candidate will be responsible for delivering exceptional customer service and ensuring that every interaction with our customers is positive and memorable.

About the Role:

  • Provide excellent customer service and respond to customer inquiries in a timely and professional manner
  • Sell tickets for all venues for which NAMT provides Box Office services
  • Work proactively to achieve sales targets for all shows, identifying opportunities to upsell, cross-sell and promote loyalty and subscription
  • Stay up to date with the venue's website and online booking features so as to be able to provide advice and assistance to customers as required

Requirements:

  • Proven experience working in a ticket/box office or similar busy sales-orientated environment
  • An interest in theatre, arts and cultural activities
  • A commitment to diversity, representation & inclusion
  • Flair for dealing with the public, with excellent customer service skills and demonstrable ability to talk enthusiastically about a range of products
  • Strong interpersonal skills and enthusiasm for working as part of a team, with a willingness to take responsibility when required


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