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Customer Service Administrator

2 months ago

Bedford, United Kingdom Tate Hitchin Full time

Customer Service Administrators

Start date - 2nd September

Bedford - Office based ONLY

Working hours - you will work on a rota, working either 07.30 - 16.30 or 08.30 - 17.30 Monday to Friday, you will be required to work 1 in 3 Saturdays working 08.30 - 17.30

£14.44 per hour

Temporary - 3-4 months with possible extension

We are searching for several Customer Service Administrators to join our prestigious client based in Bedford. We are looking for customer focused individuals to support engineers over the phone and via email. You will be re-booking appointments when engineers are unable to complete work. You will need to gather all necessary information accurately for the job to be completed accurately. It is important to have excellent attention to detail, be a good listener and a strong communicator.

If this role sounds interesting to you, please apply immediately as the role is starting on 2nd September.

The role

  • Take calls from engineers with updates on jobs.
  • Re-book jobs when the engineer is unable to complete the work.
  • Reallocate work when engineers are absent.
  • Updating various systems when jobs are completed.
  • Gather information from other teams to close jobs.
  • Update the system accordingly with the details of work that needs completing.
  • Update an Excel spreadsheet.
  • General administration.
  • Assist engineers and customers with queries over email and phone.

Skills and experience required.

  • You must have strong written and verbal communion skills.
  • Must be confident using a computer.
  • Previous customer service experience within retail or a call centre essential.
  • Previous administration experience desired, not essential.
  • Must be a natural problem solver.
  • Must be committed and hard working.
  • Knowledge of Excel advantageous.

The company

  • Professional office environment.
  • Friendly team.
  • Parking on site.
  • Subsidised canteen on site.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.