Customer Service Representative

1 month ago


Bedford, United Kingdom Tate Full time
About the Role

We are seeking a skilled Customer Service Advisor to join our team at Tate. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Contacting customers to gather information and book engineer visits
  • Updating systems with customer requests and details of work to be completed
  • Managing Excel spreadsheets and rebooking engineer visits as needed
  • Providing general administrative support and assisting with customer queries via email and phone
Requirements
  • Strong written and verbal communication skills
  • Confidence in using a computer and familiarity with Excel
  • Previous customer service experience in retail or a call centre (desirable)
  • Commitment to delivering high-quality service and a strong work ethic
About Tate

Tate is a professional and friendly office environment that offers a range of benefits, including parking on site and a subsidised canteen. We are committed to promoting equal opportunities and welcome applications from diverse candidates.



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