Customer Support Administrator
3 days ago
**Customer Support Administrator - Bedford - £25,000**
Fantastic opportunity for an Administrator with strong communication skills to join their business support team. You will be self-motivated, enthusiastic, bright and able to work independently and on your own initiative.
**Main responsibilities**:
- Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
- Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
- Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.
- Generates and organises a collection of authorised returns when requested.
**Key Skills**:
- Exceptional administration, planning and organisational skills.
- Excellent verbal and written communication skills.
- Ability to remain discreet and retain confidential information
- Ability to work independently as well as in a team environment.
- Ability to build strong working relationships with colleagues and customers
- Highly motivated, with a positive ‘can-do’ attitude & tenacity
- Ability to flex working style and activity to best meet the needs of the business
- Resilient, with the ability to prioritise and stay calm and collected under pressure
- High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)
- Wanting to learn and develop
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- Administrative: 1 year (required)
Work Location: Hybrid remote in Bedford
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