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Customer Service Manager
2 months ago
Customer Service ManagerLocation: Huddersfield Salary: 25k - 27k p/a DOE Hours: Full-time, Monday to Friday, 37.5 hours per week, 9am - 5pmOur client, a leading supplier in their industry with over two decades of experience, is looking for a dynamic Customer Service Manager to lead their dedicated team. This opportunity comes as a result of sustained business growth and offers an exciting challenge for an ambitious professional.Key Responsibilities:Oversee daily customer communication, telephone and emailManage the process, from order placement to deliveryEnsure accurate and up-to-date customer information in the company's databaseDevelop and implement strategies to enhance customer satisfaction and retentionSupervise the allocation of tasks to staffOversee administrative functions and optimise logistical operationsDrive sales growth through proactive customer engagementMonitor and report on KPI'sLead customer onboarding and relationship-building initiativesSocial media managementConduct regular check-ins to maintain strong customer relationshipsCollaborate on billing and invoicing processesContribute to the marketing strategy and executionMaintain and improve the company's online presenceActively participate in cross-departmental strategic planning sessionsThe successful candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail. You should be adept at juggling multiple priorities in a fast-paced environment. Previous experience in customer service management and proficiency with CRM systems are highly desirable.Benefits include:Company pensionOn-site parkingSick pay (after probation period)Bonus schemes (quarterly, yearly, and performance-based)If you're an enthusiastic professional with a passion for delivering exceptional customer service and the ability to lead a team effectively, we invite you to apply for this rewarding position