Customer Service Advisor
6 months ago
Customer Service Advisor - Permanent and Temporary roles available with immediate start for those who are available.
This is an exciting time to join Avant at our growing Repair Network Claims Centre. We are recruiting for Customer Service Advisors with roles being offered on a permanent and temporary to permanent basis with a competitive salary and excellent benefits.
The main responsibilities for the Customer Service Advisor are as follows:
- Creating new claims
- Claim progression by liaising with clients and our network with a focus on taking responsibility for the customer
- Handling inbound calls
- Management of live chat channels
- Perform against KPIs - Average call time, Quality score
- Problem solve customer queries and escalate complex queries to senior managers
- Some administrative tasks - logging call notes, maintaining database etc
- Have a resilient and positive attitude
- Previous experience within a call centre environment is an advantage
- Experience within a customer facing role (telephone or face to face) is essential
- Enjoy communicating with customers and solving any queries
Salary and Benefits:
- £24.5k
- 22 days holiday plus bank holidays (30 in total)
- An additional holiday day is awarded for each year after 1 years service up to 28 days
- BrightBox discount scheme
- Pension scheme
- Monday - Friday (8.30am - 5pm / 9am - 5.30pm / 9.30 - 6pm) and flat day shifts also available at 8.30am to 5.00pm
- On site parking
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: Customer Service Advisor - ARN March
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