Customer Service Lead

7 months ago

Huddersfield, United Kingdom Transpennine Express Full time

**Station Team Leader - Huddersfield**

We have an excellent frontline management opportunity for a Station Team Leader at Huddersfield train station.

You'll be a part of the Customer Experience team and customer service is at the heart of TransPennine Express. Our customers expect us to get it right, they expect ownership and consistency. You'll make sure we met and surpass these expectations. How? By leading and inspiring the station customer experience team to perform at their best. You'll be a role model of customer service excellence, provide visible leadership and encourage high employee engagement.

You will ensure that you and your team are highly visible at the ticket office and on the platform, assisting customers and keeping them informed about service information including any train and platform changes.

In times of train service disruption, you'll show strong leadership and ownership, taking the situation under control. You'll need to be skilled at making logical decisions and influencing others in order to minimise the impact on our customers and ensuring they feel well informed.

As well as managing the team you'll also ensure the station runs safely and efficiently as possible, making sure it looks at its best in terms of cleaning and general presentation.

Ideally you will be experienced in effectively managing/supervising a small team in a customer service environment. You'll be an approachable, hands-on Team Leader with high customer service standards. Your comfortable working a varied shift pattern, and are able to get to the station within a reasonable commuting time.

Applicants must be able to demonstrate the following:

- Excellent customer service skills
- Friendly and approachable manner
- Good Maths and English
- Good computer literacy with the ability to use Microsoft packages
- Supervisory experience including absence management, performance management and recruitment activities.

**What can we offer you?**
- Excellent career prospects.
- A personal development plan.
- Fully funded structured training and development*.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
- _Terms and conditions apply._

Help take the north further.

**Why Work with us?**

Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.

  • Customer Service Team Lead

    3 weeks ago

    Huddersfield, Kirklees, United Kingdom Page Personnel Sales Full time

    Job Summary:The role of Customer Service Team Lead is a key position within Page Personnel Sales, where you will oversee B2B customer service interactions. You will be responsible for leading a team of 6 members, ensuring regular training and development, and managing all aspects of order receipt, production, and delivery.About the Role:This is a leadership...

  • Adult Care Service Lead

    1 week ago

    Huddersfield, Kirklees, United Kingdom Service Care Solutions Ltd Full time

    Job Summary:Are you an experienced and ambitious Care Manager looking for a new challenge? Do you have a passion for providing high-quality care to vulnerable adults? If so, we would love to hear from you!About the Role:This is an exciting opportunity to join our team as a Registered Manager, leading our 24-bed residential setting in West Yorkshire. As a key...

  • Customer Service Advocate

    3 weeks ago

    Huddersfield, Kirklees, United Kingdom The Talent Crowd Full time

    The Talent Crowd is working with a leading law firm to expand their customer service team. We are looking for a dedicated Customer Service Advocate to handle inbound and outbound customer calls, update case management systems, and assess claim potential.This role requires a strong background in customer service and dispute resolution, with a minimum of 5...

  • Customer Service Representative

    2 weeks ago

    Huddersfield, Kirklees, United Kingdom Mamas & Papas group Full time

    Overview: Mamas & Papas is a leading retailer and manufacturer in the baby and nursery products sector. With over 40 years of experience, we have established ourselves as a trusted brand with award-winning products and exceptional customer service.The Role:As a Customer Care Advisor at Mamas & Papas, you will play a vital role in ensuring that our customers...

  • Customer Support Team Lead

    7 months ago

    Huddersfield, United Kingdom Katchr Full time

    **Exciting Opportunity: Become the Customer Support Team Lead at Katchr**: **Join Our Visionary Team at Katchr**: Katchr is a trailblazer in providing cutting-edge legal tech solutions to law firms across the UK. With our innovative software, we enhance our clients' access to crucial data, enabling better decision-making and improved performance. Our...

  • Customer Service

    15 hours ago

    Huddersfield, United Kingdom Spring Supply Chain Full time

    We are looking for a Customer Service Representative for a transport company based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry.There's lots to learn in this role, you'll provide support to customers who have questions or queries with...

  • Customer Service Executive

    1 week ago

    Huddersfield, Kirklees, United Kingdom Arnold Clark Group Full time

    Join the Arnold Clark Group as a Customer Service Executive£30,000 - £40,000 per annum, depending on experience.Company OverviewThe Arnold Clark Group is a leading automotive retailer with a strong presence in the UK. Our team of experts provides exceptional customer service and support to help customers find their perfect car.Job DescriptionSupport the...

  • Customer Service Representative

    1 week ago

    Huddersfield, Kirklees, United Kingdom Travelex Deutschland Gmbh Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Travelex in Huddersfield. As a Sales and Customer Support Agent, you will be responsible for delivering exceptional customer service and providing expert advice on travel money solutions.The ideal candidate will have excellent communication skills, a keen eye for...

  • Customer Service

    2 months ago

    Huddersfield, United Kingdom CV-Library Full time

    We are looking for a Customer Service Representative for a transport company based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry. There's lots to learn in this role, you'll provide support to customers who have questions or queries...

  • Customer Service

    1 week ago

    Huddersfield, United Kingdom CV-Library Full time

    We are looking for a Customer Service Representative for a transport company based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry. There's lots to learn in this role, you'll provide support to customers who have questions or queries...

  • Customer Service

    4 weeks ago

    Huddersfield, United Kingdom Spring Supply Chain Full time

    We are looking for a Customer Service Representative for a transport company based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry.There's lots to learn in this role, you'll provide support to customers who have questions or queries with...

  • Customer Service Representative

    3 weeks ago

    Huddersfield, Kirklees, United Kingdom FMG Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our Rapid Response team at FMG. As a key member of our team, you will provide comprehensive telephone support to customers in need of urgent assistance.Key Responsibilities:Provide exceptional customer service via telephone, responding to customer inquiries and resolving issues...

  • Customer Service Professional

    19 hours ago

    Huddersfield, Kirklees, United Kingdom Heat Recruitment Ltd Full time

    A competitive salary of £35,000 - £45,000 per annum awaits an experienced Customer Service Professional to join our team at Heat Recruitment Ltd.About the RoleThis role involves handling customer inquiries, adjusting policies, and ensuring seamless policy renewals.Prioritize tasks efficiently in a fast-paced environment to deliver exceptional customer...

  • Customer Service Supervisor

    6 months ago

    Huddersfield, United Kingdom Kirklees Active Leisure Full time

    **This position is based at Huddersfield Leisure Centre (HD1 4BP)** **Hours on a rota basis include Monday to Friday 9am to 6pm and Saturdays from 9am - 12pm twice per month** **About Us -** Kirklees Active Leisure (KAL) is one of the most progressive Leisure Trusts in the UK and we're very proud of our achievements! We're continually developing...

  • Customer Service Representative

    3 weeks ago

    Huddersfield, Kirklees, United Kingdom Yorkshire Building Society Group Full time

    About UsAt Yorkshire Building Society Group, we're committed to providing exceptional customer service and helping our members achieve their financial goals. Our team of dedicated professionals is passionate about delivering a seamless experience, making us a leading player in the industry.Job OverviewWe're seeking an experienced Customer Service Advisor to...

  • Customer Service Team Leader

    6 months ago

    Huddersfield, United Kingdom Castle Employment Agency Full time

    Do you thrive in a dynamic, customer service environment? Are you passionate about coaching and leading teams towards delivering unparalleled service? We're seeking a dedicated Customer Service Team Leader to join our Huddersfield-based client to drive sales forward whilst maintaining a first-class customer service! With a competitive salary of up to...

  • Customer Service Representative

    6 months ago

    Huddersfield, United Kingdom FMG Full time

    **Location**: Huddersfield **Salary**: £20,961.49 + Bonus **Contract**: Permanent **Hours**: Full Time, 37.5 hours per week **_ Do you currently work in, or have experience of providing great Customer Service? Are you seeking a fresh challenge in a vibrant, interesting, and expanding business?_** - _**_We have just the role for you.._** Due to continued...

  • Customer Service Specialist

    6 days ago

    Huddersfield, Kirklees, United Kingdom Michael Page (UK) Full time

    Job OverviewWe are seeking a Customer Service Specialist to join our team at Michael Page (UK).As a key member of our customer service team, you will be responsible for ensuring the quality of final products is of an exceptional level.The ideal candidate will have a proven track record of account management experience within the print industry, be proficient...

  • Technical Customer Service Representative

    1 month ago

    Huddersfield, United Kingdom CV-Library Full time

    Technical Customer Service Representative Salary - £26,000k p/a + DOE Hours - 39 Hours per Week, 8am - 5pm Monday - Thursday, 8am - 1pm Friday Location - Huddersfield Permanent Are you a proactive, organised professional with a knack for communication and a solid grasp of customer service in a technical or engineering setting? We're...

  • Technical Customer Service Representative

    3 weeks ago

    Huddersfield, United Kingdom Stafflex Office Recruitment Limited Full time

    Technical Customer Service Representative Salary - £26,000k p/a + DOE Hours - 39 Hours per Week, 8am - 5pm Monday - Thursday, 8am - 1pm Friday Location - Huddersfield PermanentAre you a proactive, organised professional with a knack for communication and a solid grasp of customer service in a technical or engineering setting? We're looking for a Customer...