Customer Service Representative
3 days ago
About Us
At Yorkshire Building Society Group, we're committed to providing exceptional customer service and helping our members achieve their financial goals. Our team of dedicated professionals is passionate about delivering a seamless experience, making us a leading player in the industry.
Job Overview
We're seeking an experienced Customer Service Advisor to join our branch network team. As a key member of our team, you'll be responsible for providing outstanding customer service, facilitating great conversations, and supporting our members in finding the right products and services that meet their needs.
Key Responsibilities
- Customer Support: Respond to customer inquiries, resolve issues, and provide personalized support to ensure a positive experience.
- Product Knowledge: Develop and maintain expertise on our products and services, ensuring accurate information and recommendations are provided to customers.
- Team Collaboration: Work closely with colleagues to share knowledge, best practices, and ideas to drive business growth and improve customer satisfaction.
What We Offer
- Competitive Salary: £25,000 - £30,000 per annum, depending on experience.
- Bonus Scheme: 7% on target bonus, with the opportunity to earn up to 15%, when we reach our goals.
- Pension Contribution: Up to 11% contribution into your YBS pension scheme.
- Flexible Working: Options to balance work and personal life, without unsocial hours.
- Holiday Allowance: 25 days plus Bank Holidays, with the option to buy up to 5 additional days.
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