Customer Service Representative
2 days ago
About the Role:
We are seeking a skilled Customer Service Representative to join our Rapid Response team at FMG. As a key member of our team, you will provide comprehensive telephone support to customers in need of urgent assistance.
Key Responsibilities:
- Provide exceptional customer service via telephone, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with Highways England and police forces to manage incidents and provide support to customers.
- Develop and maintain effective relationships with customers and partners, ensuring a high level of customer satisfaction.
- Manage pressured situations in a sensitive and professional manner, prioritizing customer needs and ensuring a positive outcome.
- Utilize telephone and office-based IT systems to manage customer interactions and maintain accurate records.
What We Offer:
- A competitive salary of £27,091 per annum, with a performance bonus of £2600 paid quarterly.
- 24 days annual leave, rising to 26 days with length of service, plus public holidays and a birthday day off.
- 3% employer contributions to a pension scheme.
- Access to a range of financial benefits, including a save-as-you-earn scheme, employee referral scheme, and free life assurance.
- Discounts on shopping and travel, as well as access to a cycle to work scheme and 24/7 employee assistance programme.
About Us:
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents.
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