Customer Service Team Lead

1 month ago


Huddersfield, Kirklees, United Kingdom Page Personnel Sales Full time
Job Summary:

The role of Customer Service Team Lead is a key position within Page Personnel Sales, where you will oversee B2B customer service interactions. You will be responsible for leading a team of 6 members, ensuring regular training and development, and managing all aspects of order receipt, production, and delivery.

About the Role:

This is a leadership opportunity to guide a high-performing team in providing exceptional customer experiences. As a Customer Service Team Lead, you will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. You will also be accountable for driving business growth through effective sales and marketing initiatives.

Responsibilities:
  • Lead a team of 6 customer service representatives.
  • Develop and implement training programs to enhance team performance.
  • Manage order receipt, production, and delivery processes.
  • Analyze customer data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to achieve business objectives.

Requirements:

To be successful as a Customer Service Team Lead, you will need:A proven track record of leading customer service teams.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and meet deadlines.Knowledge of CRM systems and customer data analysis.Bachelor's degree in Business Administration or related field.
What We Offer:

In return for your expertise, we offer a competitive salary of £35,000 - £42,000 per annum, depending on experience. This role offers a Monday-to-Friday working schedule from 08:30 to 17:00, providing a great work-life balance.

  • Huddersfield, Kirklees, United Kingdom Zachary Daniels Full time

    About the OpportunityWe are seeking a highly skilled Customer Service Administrator to join our team at Zachary Daniels. Based in Huddersfield, this role offers a unique chance to be part of a visionary journey and thrive in a collaborative environment.As a key member of our customer service team, you will play a crucial role in meeting the specific needs of...


  • Huddersfield, Kirklees, United Kingdom TEAM Full time £50,000

    Technical Maintenance PositionWe require a skilled technical maintenance professional to monitor, maintain and repair electrical components of production machinery.About the Role:Monitor and maintain electrical components of production machineryPerform general maintenance duties to ensure minimum downtimeMaintain regular communication with machine foreman...


  • Huddersfield, Kirklees, United Kingdom Oxalis Logistics UK Limited Full time

    Role OverviewWe are seeking a highly skilled CUSTOMER SERVICE ADMINISTRATOR to join our team at Oxalis Logistics UK Limited. This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and support.The successful candidate will be responsible for delivering high-quality customer experiences, resolving queries...


  • Huddersfield, Kirklees, United Kingdom Service Care Solutions Ltd Full time

    Job Summary:Are you an experienced and ambitious Care Manager looking for a new challenge? Do you have a passion for providing high-quality care to vulnerable adults? If so, we would love to hear from you!About the Role:This is an exciting opportunity to join our team as a Registered Manager, leading our 24-bed residential setting in West Yorkshire. As a key...


  • Huddersfield, Kirklees, United Kingdom Oxalis LogisticsLimited Full time

    Key ResponsibilitiesThe Data Management Specialist - Logistics Sector will be responsible for coordinating the flow of information between teams and stakeholders.This involves using your IT skills, particularly Microsoft Office - Outlook and Excel, to manage data and ensure accuracy.You will work independently, but also collaboratively with colleagues to...


  • Huddersfield, Kirklees, United Kingdom Tesco Partners Full time

    Job SummaryWe are looking for a skilled and enthusiastic Sales Colleague to join our team. As a Sales Colleague, you will be responsible for providing exceptional customer service, supporting the store's goals, and maintaining a positive and engaging store environment.This is a full-time opportunity that offers a range of benefits, including a competitive...


  • Huddersfield, Kirklees, United Kingdom Camira Full time

    About Our RoleWe are seeking a skilled Customer Service Representative to join our team at Camira. This is an exciting opportunity to work with a leading textile manufacturer, delivering exceptional customer experiences and supporting the growth of our business.Job SummaryTo provide holistic support to customers, ensuring their needs are met promptly and...


  • Huddersfield, Kirklees, United Kingdom The Talent Crowd Full time

    The Talent Crowd is working with a leading law firm to expand their customer service team. We are looking for a dedicated Customer Service Advocate to handle inbound and outbound customer calls, update case management systems, and assess claim potential.This role requires a strong background in customer service and dispute resolution, with a minimum of 5...

  • Team Lead

    2 days ago


    Huddersfield, Kirklees, United Kingdom Costa Coffee Full time

    At Costa Coffee, we're passionate about creating a workplace where everyone can thrive. As a Team Lead, you'll play a vital role in driving sales and profit growth while ensuring exceptional customer service.We're looking for an experienced leader to join our team and take ownership of store operations. You'll be responsible for managing sales teams,...


  • Huddersfield, Kirklees, United Kingdom Mamas & Papas group Full time

    Overview: Mamas & Papas is a leading retailer and manufacturer in the baby and nursery products sector. With over 40 years of experience, we have established ourselves as a trusted brand with award-winning products and exceptional customer service.The Role:As a Customer Care Advisor at Mamas & Papas, you will play a vital role in ensuring that our customers...


  • Huddersfield, Kirklees, United Kingdom Arnold Clark Group Full time

    Join the Arnold Clark Group as a Customer Service Executive£30,000 - £40,000 per annum, depending on experience.Company OverviewThe Arnold Clark Group is a leading automotive retailer with a strong presence in the UK. Our team of experts provides exceptional customer service and support to help customers find their perfect car.Job DescriptionSupport the...


  • Huddersfield, Kirklees, United Kingdom Heat Recruitment Ltd Full time

    A competitive salary of £35,000 - £45,000 per annum awaits an experienced Customer Service Professional to join our team at Heat Recruitment Ltd.About the RoleThis role involves handling customer inquiries, adjusting policies, and ensuring seamless policy renewals.Prioritize tasks efficiently in a fast-paced environment to deliver exceptional customer...


  • Huddersfield, Kirklees, United Kingdom Travelex Deutschland Gmbh Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Travelex in Huddersfield. As a Sales and Customer Support Agent, you will be responsible for delivering exceptional customer service and providing expert advice on travel money solutions.The ideal candidate will have excellent communication skills, a keen eye for...

  • Culinary Team Lead

    2 weeks ago


    Huddersfield, Kirklees, United Kingdom Compass Group UK Full time

    We're looking for a highly motivated and experienced Chef to lead our culinary team at Healthcare. As a Food Service Manager, you will be responsible for overseeing menu development, inventory management, and maintaining high standards of customer service. You'll work closely with our kitchen staff to ensure seamless day-to-day operations and consistently...


  • Huddersfield, Kirklees, United Kingdom Ginger Recruitment Services Limited Full time

    Hospitality Services LeadWe are seeking a seasoned Hospitality Services Lead to drive our front-of-house operations in Huddersfield. As a key member of our team, you will be responsible for delivering exceptional customer experiences and leading our team to achieve excellence.About the Role:Lead daily operations of the restaurant and bar, ensuring seamless...

  • Service Team Leader

    1 month ago


    Huddersfield, Kirklees, United Kingdom Perrys Full time

    Service Supervisor Job DescriptionWe are looking for a highly skilled Service Supervisor to join our team at Perrys MG Huddersfield. As a Service Supervisor, you will be responsible for ensuring that our customers receive the highest level of service and that our team is organised and prepared for arriving customer appointments.Key Responsibilities:•...


  • Huddersfield, Kirklees, United Kingdom Michael Page (UK) Full time

    Job OverviewWe are seeking a Customer Service Specialist to join our team at Michael Page (UK).As a key member of our customer service team, you will be responsible for ensuring the quality of final products is of an exceptional level.The ideal candidate will have a proven track record of account management experience within the print industry, be proficient...


  • Huddersfield, Kirklees, United Kingdom CLAIRE'S Full time

    Part-Time Retail Sales Leader Opportunity at Claire'sClaire's is a leading high street fashion retailer with over 3000 stores globally. As a key member of the sales team, you will play a crucial role in driving sales and delivering exceptional customer service.About the Role:Sell Claire's products to customers by providing excellent customer service and...


  • Huddersfield, Kirklees, United Kingdom L'OREAL GROUP Full time

    **Job Description:**L'Oréal Beauty Team LeadWe are seeking an experienced Beauty Team Lead to join our team at L'Oréal Group. As a key member of our retail team, you will be responsible for leading a team of beauty professionals and providing exceptional customer service.**Key Responsibilities:**Lead a team of beauty professionals to provide exceptional...


  • Huddersfield, Kirklees, United Kingdom Mamas & Papas group Full time

    We are seeking a skilled Customer Care Advisor to join our team at Mamas & Papas. As a leading retailer and manufacturer in the baby and nursery products sector, we pride ourselves on delivering exceptional customer service.This role is ideal for individuals with a passion for helping others, excellent communication skills, and a strong problem-solving...