Customer Service Executive

3 months ago

Huddersfield, United Kingdom FMG Full time

**Location**: Huddersfield

**Salary**: Up to £23,000 + quarterly bonus

**Contract**: Permanent

Are you seeking a fresh challenge in a vibrant and expanding business?

We have an exciting opportunity for a Clint Services Executive to join our Client Services Delivery Team, where you will take ownership of the day-to-day requirements for clients that fall under the Rapid Response portfolio, including client reporting, management of their queries, retention, and client satisfaction.

Reporting directly to the Rapid Response Client Services Team Leader you will be the custodian of the client’s requirements for FMG, liaising between the clients and cross-functional RRRM teams to ensure the timely and successful delivery of our services.

You will work closely with the Service Manager and Management Teams to assist with identifying and delivering any new solutions and continuous improvements required.

**What’s in it for you?**

**Salary-** up to £23,000 (depending on experience) & a bonus scheme on top

**Annual leave-** 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

**Pension-** 3% Employer Contributions.

**Financial Benefits-** save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts, including discounts on your weekly food shop

**Lifestyle & Wellbeing Benefits-** optional hybrid working after successful completion of probation, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

**Motoring Benefits-** free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

**Community-** Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

**About you**:

- You’re a proactive and self-driven individual with excellent communication and relationship skills.
- You’re a real ‘people person’ who can build trust and support at all levels across a wide network of departments, clients, and partners.
- You’re a good communicator at all levels with good interpersonal and presentational skills and a passion for building long-term relationships with colleagues.
- Ideally you will have previous experience of working within a client / customer services role.

**About us**:
As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. Rapid Response has extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with National Highways and a number of police forces across the UK.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of vehicle incidents. Our commitment to customer service is what sets us apart.

**Be part of our future

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