Customer Operations Executive
6 months ago
**Business description**:
Phoenox Textiles Ltd are a family-owned têxtile manufacturer based in Clayton West, Huddersfield and we have been operating in this location since 1954. We have a wide range of award-winning brands and distribute worldwide. Having started with just 10 members of staff we now employ over 170 people and continue to innovate and expand in our sector.
We are looking for an experienced Customer Operations Executive to join our team and support the company across all aspects of work.
The main objective will be to manage and maintain customer expectations across the business and will include as per below:
- Supporting with customer queries
- Effectively dealing with returns and processing refunds
- Issuing Invoices and credits
- Resolving complaints in a timely manor
- Customer communication
- Updating customer records
- Implementing new process' and procedures
This list is not exhaustive.
**Qualifications and Experience -**
- Experience within a Customer Service / Administration role is essential
- Proficient in all aspects of Excel
- Computer literate with a good knowledge of all systems
- Strong communicator and confident telephone manner
- Excellent attention to detail
- Ability to deliver customer service to a high level
- Ability to work well under pressure to meet strict deadlines
- Excellent communication skills.
We are looking for someone who wants to be part of a business that has great ambitions for the future. You must be willing to learn, dilligent, committed and want to succeed.
**Job Types**: Full-time, Permanent
Pay: £11.50-£13.50 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Transport links
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: customer operations executive
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