Customer Service Executive

5 months ago

Huddersfield, United Kingdom Myers Group Full time

**Myers Skip Hire have an exciting opportunity for a Customer Service Executive to join our existing sales team on a permanent, part time basis, based in Huddersfield.**

This is an excellent opportunity to join a successful family business with strong links to the local community.

In return for your hard work and commitment as our **Customer Service Executive **we offer fantastic benefits such as:

- Excellent Holiday Allowance (including your Birthday Off) which increases with length of service
- Buy/sell holiday allowance
- Fantastic Pension Scheme
- Training & Development Programs to help meet your career ambitions
- Staff Discount at All Our Builders Merchants
- Access to Our Employee Assistance Program
- Free Physio Treatment as/when required
- Full uniform and PPE provided
- Free On-Site Parking
- We close over Christmas & New Year, so our employees get a nice long break over the festive period.

Applications are invited from individuals who are enthusiastic with a positive attitude and enjoy working as part of a team.

**This part time role working week is Monday, Wednesday and Friday 07.30-17.00 hours, total 27 hours a week plus working 1 in 4 Saturdays 08.00-12.00 hours.**

**Duties and Responsibilities**
- Undertake telephone and face to face sales, liaise internally and externally to organise and coordinate activities in order to meet the customers’ needs.
- Processing invoices, inputting data accurately and other sales administrative duties.
- Oversee sales enquiries using appropriate methods, ensuring suitable records are maintained and enquiries are ‘followed-up’ where appropriate.
- Maximise sales opportunities for related products and cross selling/upselling.
- Liaise with all staff in terms of customer issues relating to service and/or products.
- Liaise with all staff to ensure that any/all despatch, order processing, and loading activities undertaken are done so to meet agreed standards and follow agreed procedures and processes.
- Maintain electronic and hard copy files.
- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods.
- Maintain and develop corporate image and reputation.
- Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

**To become our Customer Service Executive, you must have the following skills, experience and attributes**:

- Must be PC literate.
- A polite, professional attitude and demeanour.
- Ability to prioritise and to work individually or within a team.
- The ability to plan, prioritise and organise own workload.
- Must have customer service inbound/outbound calls and face to face experience.
- Must have attention to detail and be highly organised.
- Knowledge of GDPR and processing and collecting data.
- Ability to work under pressure and to tight deadlines.
- Must have excellent communication skills, both verbal and written.
- Must be self-motivated with a can do attitude and have strong interpersonal skills and the ability to solve problems at source.
- Must possess excellent organisation skills and good time management.
- Must be self-driven genuine with a positive attitude and clear focus.
- Must be sufficiently mobile and flexible to work beyond the call of duty to achieve results.
- Sales background advantageous.

If you feel you have all the skills and knowledge required to join our team as a **Customer Service Executive **please click ‘**Apply**’ today.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: In person

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