Client Services Executive
7 months ago
Are you seeking a fresh challenge in a vibrant and expanding business?
We have an exciting opportunity for a Client Services Internal Executive to join our Client Services Delivery Team, where you will take ownership of the day-to-day requirements for clients that fall under the Rapid Response portfolio, including client reporting, management of their queries, retention, and client satisfaction.
Reporting directly to the Rapid Response Client Services Team Leader you will be the custodian of the client’s requirements for FMG, liaising between the clients and cross-functional RRRM teams to ensure the timely and successful delivery of our services.
You will work closely with the Service Manager and Management Teams to assist with identifying and delivering any new solutions and continuous improvements required.
**Join FMG as a Client Services Executive and enjoy some outstanding benefits **
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include
**Salary - **Up to £29,429.51 per annum based on experience, enhanced by a generous quarterly bonus
**Annual Leave -** Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday
**Pension - **generous employer contributions of 3%
**Financial Benefits - **Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
**Wellbeing Services - **Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
**Community -** Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
**FMGive -** Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
**Motoring Benefits - **Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
**Wagestream - **A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
**About You**
- You’re a proactive and self-driven individual with excellent communication and relationship skills.
- You’re a real ‘people person’ who can build trust and support at all levels across a wide network of departments, clients, and partners.
- You’re a good communicator at all levels with good interpersonal and presentational skills and a passion for building long-term relationships with colleagues.
- Ideally you will have previous experience of working within a client / customer services role.
**About Us**
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
**We are agile. We are experts. We are imaginative. We are reliable.**
**Keep your career moving, smarter.
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