Customer Service Manager

2 months ago


Huddersfield, United Kingdom Stafflex Office Recruitment Limited Full time
Customer Service Manager
Location: Huddersfield Salary: 25k - 27k p/a DOE Hours: Full-time, Monday to Friday, 37.5 hours per week, 9am - 5pm
Our client, a leading supplier in their industry with over two decades of experience, is looking for a dynamic Customer Service Manager to lead their dedicated team. This opportunity comes as a result of sustained business growth and offers an exciting challenge for an ambitious professional.
Key Responsibilities:
Oversee daily customer communication, telephone and email
Manage the process, from order placement to delivery
Ensure accurate and up-to-date customer information in the company's database
Develop and implement strategies to enhance customer satisfaction and retention
Supervise the allocation of tasks to staff
Oversee administrative functions and optimise logistical operations
Drive sales growth through proactive customer engagement
Monitor and report on KPI's
Lead customer onboarding and relationship-building initiatives
Social media management
Conduct regular check-ins to maintain strong customer relationships
Collaborate on billing and invoicing processes
Contribute to the marketing strategy and execution
Maintain and improve the company's online presence
Actively participate in cross-departmental strategic planning sessionsThe successful candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail. You should be adept at juggling multiple priorities in a fast-paced environment. Previous experience in customer service management and proficiency with CRM systems are highly desirable.
Benefits include:
Company pension
On-site parking
Sick pay (after probation period)
Bonus schemes (quarterly, yearly, and performance-based)If you're an enthusiastic professional with a passion for delivering exceptional customer service and the ability to lead a team effectively, we invite you to apply for this rewarding position

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