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Customer Service Representative
2 months ago
Job Summary:
The Customer Service Representative will serve as the primary point of contact for adult social care enquiries, providing exceptional communication skills and strong IT literacy to handle high-volume contacts across multiple systems.
Key Responsibilities:
- Provide timely and accurate responses to adult social care enquiries via telephone and electronic channels.
- Work efficiently under pressure to meet the demands of a high-volume team, handling 50,000 contacts per year.
- Develop strong relationships with customers, colleagues, and stakeholders to ensure seamless communication and collaboration.
- Participate in ongoing training and development to enhance skills and knowledge in customer service, IT, and adult social care.
- Contribute to a positive and inclusive team environment, promoting a culture of respect, empathy, and professionalism.
Requirements:
- Proven customer service experience in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Strong IT literacy and proficiency in using multiple systems and software applications.
- Ability to work efficiently under pressure, prioritizing tasks and managing time effectively.
- Flexibility and adaptability in a dynamic team environment.
