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Rapid Response Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our Rapid Response team. As a key member of our team, you will provide comprehensive telephone support to customers in need of urgent assistance.
Key Responsibilities- Provide exceptional customer service via telephone, ensuring a positive experience for all customers.
- Manage pressured situations in a sensitive and professional manner, prioritizing customer needs.
- Develop strong relationships with customers and partners, building trust and rapport.
- Work collaboratively with the Operations Centre to resolve incidents efficiently and effectively.
- Utilize IT systems to manage customer interactions and incident management.
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary, with opportunities for performance-based bonuses.
- A comprehensive benefits package, including pension, life assurance, and access to a range of retailer discounts.
- Opportunities for professional growth and development, with a focus on customer service excellence.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents.
We are committed to delivering exceptional customer service, and we are seeking like-minded individuals to join our team. If you are passionate about customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.
