Customer Service Representative

2 months ago


Huddersfield, United Kingdom Service Care Solutions Full time

Job Summary:

The Customer Service Representative will serve as the primary point of contact for adult social care enquiries, providing exceptional communication skills and strong IT literacy to handle high-volume contacts across multiple systems.

Key Responsibilities:

  • Provide timely and accurate responses to adult social care enquiries via telephone and electronic channels.
  • Utilize strong IT skills to navigate multiple systems and maintain accurate records.
  • Work efficiently under pressure to meet the demands of a high-volume team.
  • Collaborate with the team to ensure seamless communication and effective problem-solving.

Requirements:

  • Proven customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work efficiently under pressure and maintain accuracy in a high-volume setting.

Benefits:

  • Opportunity to work with a specialist social work consultant offering a dedicated service.
  • Exceptional referral bonuses for successful placements.
  • Access to an extensive range of social work vacancies across the UK.
  • Nationwide provider of social work staff to over 200 local authorities.
  • Frequent notifications for upcoming opportunities via text and email.
  • DBS disclosures provided via fast-track online services free of charge.


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