Customer Service Manager

2 months ago


Huddersfield, Kirklees, United Kingdom Stafflex Full time

Customer Service Manager

Location: Huddersfield Salary: 25k - 27k p/a DOE Hours: Full-time, Monday to Friday, 37.5 hours per week, 9am - 5pm

Our client, a leading supplier in their industry with over two decades of experience, is looking for a dynamic Customer Service Manager to lead their dedicated team. This opportunity comes as a result of sustained business growth and offers an exciting challenge for an ambitious professional.

Key Responsibilities:

  • Oversee daily customer communication, telephone and email
  • Manage the process, from order placement to delivery
  • Ensure accurate and up-to-date customer information in the company's database
  • Develop and implement strategies to enhance customer satisfaction and retention
  • Supervise the allocation of tasks to staff
  • Oversee administrative functions and optimise logistical operations
  • Drive sales growth through proactive customer engagement
  • Monitor and report on KPI's
  • Lead customer onboarding and relationship-building initiatives
  • Social media management
  • Conduct regular check-ins to maintain strong customer relationships
  • Collaborate on billing and invoicing processes
  • Contribute to the marketing strategy and execution
  • Maintain and improve the company's online presence
  • Actively participate in cross-departmental strategic planning sessions

The successful candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail. You should be adept at juggling multiple priorities in a fast-paced environment. Previous experience in customer service management and proficiency with CRM systems are highly desirable.

Benefits include:

  • Company pension
  • On-site parking
  • Sick pay (after probation period)
  • Bonus schemes (quarterly, yearly, and performance-based)

If you're an enthusiastic professional with a passion for delivering exceptional customer service and the ability to lead a team effectively, we invite you to apply for this rewarding position.



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