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Customer Service Representative

2 months ago

Huddersfield, Kirklees, United Kingdom Spring Resourcing Solutions Ltd Full time

We are seeking a skilled Customer Service Representative to join our team at Spring Resourcing Solutions Ltd. As a key member of our logistics team, you will provide exceptional support to customers who have questions or concerns about their deliveries.

Main Responsibilities:

  • Respond to inbound customer calls and provide timely updates on delivery status
  • Offer expert advice on logistics and transportation options
  • Resolve customer issues related to lost, damaged, or late deliveries
  • Ensure accurate and up-to-date customer and shipment information is maintained

Requirements:

  • Previous experience in a telephone-based customer service role
  • Knowledge of logistics and transportation principles
  • Excellent communication and problem-solving skills

Benefits:

  • Competitive salary range £27k-£32k
  • Additional bonuses for signing up for our OOO service
  • Annual bonus of £500
  • Generous holiday entitlement and statutory leave
  • Life assurance and private healthcare

We are an equal opportunities employer and welcome applications from candidates with diverse backgrounds and experiences.