Customer Service Advisor

4 months ago


Huddersfield, United Kingdom Avant Recruit Full time

Customer Service Advisor

The main responsibilities for the Customer Service Advisor are as follows:

- Handling inbound and outbound calls
- Management of live chat channels
- Adhere to call handling standards and KPIs - Average call time, Quality score
- Problem solve customer queries and any escalate complex queries to senior managers
- Some administrative tasks - logging call notes, maintaining database etc
- Have a resilient attitude
- Previous experience within a call centre environment is an advantage
- Experience within a customer facing role (telephone or face to face) is essential
- Enjoy communicating with customers and solving any queries

Salary and Benefits:

- £22k
- 22 days holiday plus bank holidays (30 in total)
- BrightBox discount scheme
- Pension scheme
- Monday - Friday (8.30am - 5pm / 9am - 5.30pm)
- On site parking

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

Pay: £10.57 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: CSA



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