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Appeals and Administration Officer
2 months ago
Location: High Wycombe
Overview
We are looking for an individual who enjoys working in a fast-paced environment, and who can provide excellent administrative support with a focus on the provision of parking services to our residents and visitors.
This role is full-time at 37 hours per week over five days (Monday to Friday) with two days in the office each week.
About us
An exciting opportunity has arisen within Parking Services , which forms part of the Highways & Technical Services department in Buckinghamshire Council. We have recently integrated as one, on and off-street parking service providing an end to end delivery model from the introduction of parking restrictions, enforcement, appeals service, and all back-office functions. We are looking for a full-time Appeal and Administration Officers to join the team and support us in delivering the parking service across Buckinghamshire.
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
About the role
Key Accountabilities
Excellent customer services and communication skills To support a fair and consistent approach to parking enforcement by accurately processing Penalty Charge Notices and appeals in a timely and objective manner. To assist with the provision of a fair and accessible parking service by responding to queries relating to all aspects of parking across the County including reporting car park maintenance requirements and financial processing To support the Parking Administration Supervisor to ensure efficient and effective management of the various processes and systems used by the parking service. To provide support to the Parking Administration Supervisor in the execution of system reports, parking statistics, and performance mechanisms within the service.Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.
About you
You have knowledge and a good understanding of parking services, particularly dealing with appeals. You are customer-focused. You must be resilient, and able to demonstrate the ability to deal with sensitive and difficult information. You must be able to work flexibly to respond to service demand. You must be able to demonstrate the ability to prioritise a varied and challenging workload. You will possess excellent communication skills and accurate attention to detail. You are keen to learn and able to juggle priorities effectively, often with conflicting demands. You are caring and helpful.