HMRC Engagement Lead

1 month ago

Bristol, United Kingdom HM Revenue and Customs Full time

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it�s really like to work at HMRC.

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Visit our to watch the full series and come and discover your potential.

About HMRC

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is the UK�s tax, payments, and customs authority, and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support.

About the Team

With one of the largest organisational change portfolios, this is an exciting time to join the Transformation Directorate within Customer Compliance Group (CCG).�

Within CCG Transformation, a significant part of our role is working with the wider HMRC portfolio of projects and programmes including Making Tax Digital and the Single Customer Account Programme as well as those that are CCG-led such as Digital Disclosure Service, Self-Assessment Risking and Strategic Returns Analysis Tool projects, to support the end-to-end change lifecycle of business-critical systems from early design through to business readiness and embedding activity.

Job description

The PCP Programmes has delivered a new data platform and operational analytics capability for HMRC to be supported by a new DevOps model.�

� To support the new way of working and the continual cross HMRC improvement of the capability, an Engagement team is being created to support the data citizens and end users optimise value of the platform, strategic prioritisation and enable effective decision making via the new governance.�
� The team is accountable for the co-creation of value, manage and meeting stakeholders' expectations, and navigating the complexities of change management.
� Playing a meaningful role in navigating the complex landscape of modern business and technology, ensuring that organisations can effectively leverage their IT capabilities to achieve strategic business objectives.�
� Aligning business IT with business objectives, ensuring that Minerva investments and backlog prioritisation match the strategic direction and needs of HMRC business groups.
� Build strong and strategic partnerships between HMRC business groups, and CDIO including the Minerva ecosystem and other stakeholders.�
� Foster relationships and understanding between the HMRC business groups and CDIO to enable the continuous and quality improvement of the Minerva platform and products and increase service effectiveness.�
� Facilitate change management ensuring that changes in services, processes, or technology align with Minerva Objective Key Results and are implemented efficiently without reinventing business operations.�
� Enhance data citizen and customer satisfaction by understanding their needs and expectations so that CDIO can improve products, services and experiences relating to Minerva.�
� Identify opportunities where collaboration between HMRC business groups and CDIO can create additional value.

Where candidates perform well in the selection process, but fall short of the required standard forG7,we may offer opportunities at a lower grade -SO. If this applies, you will be given more detail about potential roles at the lower gradeafterall vacancies for this campaign have been filled.

Person specification

Strategic Alignment: Align IT strategies with business goals and objectives.

� Stakeholder Management: Build and maintain strong relationships with business and IT stakeholders.
� Demand Management: Prioritize business needs and manage IT resources effectively.
� Value Delivery: Measure and communicate the value of IT investments.
� Change Management: Lead and support organizational change initiatives.
� Project Collaboration: Ensure IT projects deliver business value.
� Communication: Facilitate effective communication between business and IT.
� Innovation: Identify and drive IT-enabled innovation.

Essential Criteria:

� Strong strategic thinking and planning abilities.
� Proven experience in business analysis and requirements gathering.
� Excellent stakeholder management and relationship-building skills.
� Change management expertise.
� In-depth understanding of IT service management (ITIL) level 4.
� Strong communication and interpersonal skills.

Desirable Criteria:

� Agile methodologies.
� Lean/Six Sigma.
� Data analytics.

By effectively fulfilling this role, the Engagement Lead will contribute significantly to HMRC's overall success by optimizing the use of IT resources and driving business value.

Technical skills

We'll assess you against these technical skills during the selection process:

Presentation - Details to be provided to successful applicants in due course.

Benefits

Alongside your salary of �54,439, HM Revenue and Customs contributes �14,698 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

� � �Pension - We make contributions to our colleagues� Alpha pension equal to at least 27% of their salary.
� � �Family friendly policies.
� � �Personal support.
� � �Coaching and development.

To find out more about HMRC and find out what it�s really like to work for HMRC� or visit

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