Engagement Lead for HMRC Transformation

4 weeks ago

Bristol, Bristol, United Kingdom HM Revenue and Customs Full time

Job Overview

Embark on a fulfilling career with HM Revenue and Customs (HMRC). Our organization is dedicated to fostering a sense of belonging and purpose among our employees. We invite you to explore the experiences of our team members to understand the rewarding environment we cultivate.

About HMRC

At HMRC, we prioritize creating an inclusive and respectful workplace that mirrors the diversity of the communities we serve. We are committed to unlocking the potential of every individual who joins us, offering a variety of flexible working arrangements and support systems to ensure a rewarding career path.

As the UK's tax, payments, and customs authority, our mission is vital: we collect the funds that support public services and provide targeted financial assistance to families and individuals.

About the Team

This is an exciting opportunity to join the Transformation Directorate within the Customer Compliance Group (CCG), which manages one of the largest organizational change portfolios. Within CCG Transformation, we collaborate with a broad range of HMRC projects and programs, including Making Tax Digital and the Single Customer Account Programme, as well as CCG-led initiatives such as the Digital Disclosure Service and Self-Assessment Risking.

Role Description

The PCP Programmes have established a new data platform and operational analytics capability for HMRC, supported by an innovative DevOps model. To enhance this new operational approach and facilitate ongoing improvements across HMRC, we are forming an Engagement team. This team will empower data users and stakeholders to maximize the value derived from the platform, prioritize strategic initiatives, and enable informed decision-making through effective governance.

The Engagement team will be responsible for:

  • Co-creating value and managing stakeholder expectations.
  • Navigating the complexities of change management.
  • Aligning IT capabilities with strategic business objectives.
  • Building robust partnerships between HMRC business units and the Chief Digital Information Officer (CDIO).
  • Enhancing collaboration to drive continuous improvement of the Minerva platform and its offerings.
  • Facilitating change management to ensure seamless implementation of service, process, or technology changes.
  • Improving data citizen and customer satisfaction by understanding their needs and expectations.
  • Identifying collaborative opportunities that generate additional value.

Person Specification

To succeed in this role, candidates should demonstrate:

  • Strategic alignment of IT strategies with business goals.
  • Strong stakeholder management skills.
  • Effective demand management and prioritization of business needs.
  • Ability to measure and communicate the value of IT investments.
  • Expertise in leading and supporting organizational change initiatives.
  • Collaboration skills to ensure IT projects deliver business value.
  • Strong communication abilities to facilitate interaction between business and IT.
  • Innovation in identifying and driving IT-enabled advancements.

Essential Criteria:

  • Proven strategic thinking and planning capabilities.
  • Experience in business analysis and requirements gathering.
  • Exceptional stakeholder management and relationship-building skills.
  • Expertise in change management.
  • Comprehensive understanding of IT service management (ITIL) at level 4.
  • Strong communication and interpersonal skills.

Desirable Criteria:

  • Familiarity with Agile methodologies.
  • Knowledge of Lean/Six Sigma principles.
  • Experience in data analytics.

By effectively executing this role, the Engagement Lead will play a crucial part in HMRC's success by optimizing IT resource utilization and driving business value.

Benefits

In addition to a competitive salary, HMRC contributes significantly to your pension through the Civil Service Defined Benefit Pension scheme. We offer flexible and hybrid working policies to help you balance your professional and personal life. Our generous leave allowance starts at 25 days, increasing with service, and we provide a range of family-friendly policies, personal support, and opportunities for coaching and development.

To learn more about HMRC and discover what it’s like to work with us, we encourage you to explore our resources.

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