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Helpdesk Co-Ordinator

2 months ago

London, United Kingdom Compass Group UK & Ireland Full time
We're currently recruiting a dedicated Helpdesk Co-Ordinator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 35 hours per week.

As a Helpdesk Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Healthcare? Here's what you need to know before applying:

Your key responsibilities will include:
  • First point of contact for incoming telephone calls and service requests received by telephone and e-mail
  • Escalate any complaints as required and support continuous improvement
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
  • Sort and dispatch calls to relevant departments
  • Monitoring phone lines, handling incoming calls with varying queries.
  • Resolve any issues accurately first time
  • Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
  • Ensure exceptional client delivery standards

Our ideal Helpdesk Co-Ordinator will:
  • Previous experience in this role/similar position is essential
  • Excellent telephone manner, with the ability to communicate effectively and maintain a high level ofconfidentiality
  • Committed to following procedures and ensuring tasks are fully completed
  • Exceptional organisation skills withthe ability to prioritise to meet deadlines.
  • Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
  • Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
  • Confident working in a hospital environment and aware at times you willmeetpatients that are particularly unwell or showing signs of distress.
  • This position is subject toa Disclosure & Barring Service check; costs met by the employer.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength