Helpdesk Cordinator

**What you'll be doing**:
We're currently recruiting a dedicated Helpdesk Cordinator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 35 hours per week.

As a Helpdesk Cordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

**More about the role**:
Could you bring your spark to Healthcare? Here's what you need to know before applying:
Escalate any complaints as required and support continuous improvement

Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement

Sort and dispatch calls to relevant departments

Monitoring phone lines, handling incoming calls with varying queries.

Resolve any issues accurately first time

Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.

Ensure exceptional client delivery standards

**What we’ll give**:
Helpdesk Cordinator - North Middlesex Hospital

£10.57 per hour, 35 hours per week

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive Wow Points every time you spend and use them on a wide range of brands

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways programme

Compass exclusive offers on PerksAtWork

**Who you are**:
**Our ideal Helpdesk Co-Ordinator will**:
Previous experience in this role/similar position is essential

Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality

Committed to following procedures and ensuring tasks are fully completed

Exceptional organisation skills with the ability to prioritise to meet deadlines.

Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet

Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.

Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.