Administrative Officer

1 month ago


Lincoln, United Kingdom HM Courts and Tribunals Service Full time

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We�re looking for individuals who are committed to public service and making a difference in people�s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

The family justice system exists to help families resolve disputes arising in respect of family matters quickly and with the minimum of disruption to those involved. The disputes that come before Family courts often involve very difficult circumstances and can touch on almost every aspect of family life.

As a Family Admin Officer, you will be responsible for management of digital files in preparation for family hearings, often involving sensitive and challenging cases, assisting the judiciary in their remote hearings, including the drafting of their orders made in court. You will handle queries from court users via post, email, telephone and face to face with empathy and understanding and undertake a variety of administrative tasks to ensure the smooth running of family hearings.

You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Your skills and experience

With a friendly and approachable manner, you�ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You�ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You�ll enjoy working in a fast-paced environment and helping court users navigate the justice system.

For a full job description, please read supporting document 1 included below before applying. Please make sure that you include your current duties and responsibilities in your CV.

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ�s Flexible Working policy. ��For this particular role a minimum of 30 hours worked over 3 full days would be the minimum number hours considered to meet the demands of the role.

Fixed term appointments (FTA) on promotion

MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

Loans/Detached Duty

The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process.

Please note these positions will be based at Lincoln County Court, 360 High Street, Lincoln, LN5 7PS.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and InfluencingManaging a Quality ServiceDelivering at Pace

Benefits

Alongside your salary of �22,940, HM Courts and Tribunals Service contributes �6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA with an average employer contribution of 27%Annual LeavePublic HolidaysSeason Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link:


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