Help Desk Operator
1 month ago
As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .
What You'll Do:
- Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
- Maintain accurate records of interactions with customers and recurring problems.
- Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
- Promote, develop, and maintain strong relationships between departments and with customers.
- Coach and mentor helpdesk team members.
- Identify training needs to ensure the staff is educated to achieve business needs.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Advanced organizational skills with an inquisitive mindset.
- Ability to evaluate and communicate unusual and complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
-
CBRE Help Desk Associate
4 weeks ago
Leeds, Leeds, United Kingdom CBRE Full timeJoin CBRE as a Help Desk Operator and take the first step in a rewarding career in customer service. As a Help Desk Associate, you will be the primary point of contact for customers and staff, troubleshooting and resolving complex problems with ease.About the Role:Provide exceptional customer service while recording detailed and accurate information from...
-
Technical Help Desk Expert
18 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Summary: We are looking for a Technical Help Desk Expert to join our team at Interface Recruitment UK. The successful candidate will be responsible for providing technical support to our clients, maintaining group systems and infrastructure, and identifying new developments aligned with our organisation's strategy.Responsibilities:Deliver systems and...
-
ICT Help Desk Specialist
3 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeThis role is focused on providing exceptional first-line technical support to clients, ensuring their productivity through effective use of the Firm's IT systems.The ideal candidate will have a strong technical skillset and excellent communication skills to deliver a high-quality client service experience and continually improve the service delivered through...
-
Help Desk Support
6 months ago
Leeds, United Kingdom First Response Group Full time**What are we looking for in a Help Desk Administrator?** - Strong prioritising and organisational skills. - The ability to solve problems using your own initiative and be able to confidently recall training provided. - To work with limited supervision when making decisions, able motivate self and be proactive. - Strong communication skills - must have...
-
Help Desk Advisor
5 months ago
Leeds, United Kingdom Equans Full time**Offer ID**: - 53543**Schedule**: - Full-Time**Country**: - United Kingdom**Equans is looking for a Help Desk Advisor to join our team in Leeds on a temporary basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.** **What will you deliver?** - To answer and deal with incoming customer telephone...
-
Help Desk Analyst
16 hours ago
Leeds, Leeds, United Kingdom Netcompany UK Limited Full timeWe are seeking an experienced IT Support Specialist to join our Intelligent Service Desk team. As a key member of our 24/7 support operation, you will be responsible for providing first- and second-level support for large critical systems.
-
Customer Service Advisor
5 months ago
Leeds, United Kingdom First Response Group Ltd Full timeHere's a fantastic opportunity to join the friendly team at First Response Group. This role would suit anyone with a customer service background, who is willing to learn and develop as our company continues to grow. **Job description** **What are we looking for in a Help Desk Administrator?** - Strong prioritising and organisational skills. - The ability...
-
Help Desk Operator
5 months ago
Leeds, United Kingdom CBRE GWS Full time**Job description** **Job Title**:HELPDESK OPERATOR** **Reports To**:Helpdesk Lead **Location**:Leeds Gateway **Job Purpose**: Ensure a prompt, professional and efficient customer service. Accurately record service requests and proactively escalate issues to the operational support team. - Full time (40 hours) working 5 days over 7 to include one weekend...
-
IT Infrastructure Engineer
18 hours ago
Leeds, Leeds, United Kingdom Workonblockchain Full timeAbout the Role: We are seeking an IT Infrastructure Engineer - Help Desk to join our team at Workonblockchain. In this role, you will be responsible for providing expert IT support for our employees. Your excellent communication skills and technical expertise will enable you to effectively resolve complex technical issues.You will work closely with our team...
-
Help Desk Specialist
3 days ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob DescriptionWe are seeking an experienced Help Desk Specialist to provide high-quality technical support for our clients.Key ResponsibilitiesProvide first and second-line technical support for desktops, laptops, printers, and other hardware and software systems.Administer accounts in Active Directory and Office 365.Liaise with external and internal...
-
Global IT Service Desk Operations Manager
3 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeThe IT Helpdesk is responsible for providing timely and professional technical support to end-users.This role oversees and reports on the day-to-day operations of the global Help Desk environment.Key responsibilities include managing the IT Helpdesk environment, providing management reports, overseeing help desk support staff, and enforcing technical...
-
Facilities Help Desk
2 days ago
Leeds, United Kingdom HAYS Full timeFacilities Management Service Operator One of the UK’s leading Total FM providers based in the heart of Leeds is seeking a Service Operator to help us create a hassle-free environment for their clients and engineers.Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, they are committed to investing in our people...
-
IT Service Desk Leadership Position
19 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Description: IT Service Desk Leadership PositionThis is an exciting opportunity for an experienced IT professional to join our team as an IT Service Desk Leader. As a key member of our IT department, you will be responsible for overseeing the day-to-day operations of our global Help Desk environment.Responsibilities:Develop and implement processes to...
-
Help Desk Technician
3 days ago
Leeds, Leeds, United Kingdom Jet2 Full timeDesktop Support Engineer Job Overview:We're seeking an experienced Desktop Support Engineer to join our IT team at Jet2.com and Jet2Holidays. As a key member of our technical operations team, you will be responsible for providing technical support to our technology-enabled workforce.Main Duties:Taking ownership of Incidents and Service Requests raised by our...
-
Help Desk Administrator
6 months ago
Leeds, United Kingdom BigChange Full timeWould you love to start a career with a fast paced tech company who are officially an Outstanding Company to Work For? Whilst you may not yet have the skills or experience relevant to BigChange, or much work experience at all, you will come with energy & enthusiasm, curiosity, and a growth mindset to develop your career in a fast-paced growing company with...
-
IT Support and Service Desk Operator
2 months ago
Leeds, United Kingdom Kinetech Full timeVibrant creative business in Central Leeds is looking for a Service Desk Analyst to join the team. Great offices with coffee and breakfast on tap. The role will involve providing 1st and 2nd Line technical support, in person, via phone and email, for all PC users (with some MACs) and other hardware, software, AV equipment in the building. Logging...
-
IT Support and Service Desk Operator
2 months ago
Leeds, United Kingdom Kinetech Full timeVibrant creative business in Central Leeds is looking for a Service Desk Analyst to join the team. Great offices with coffee and breakfast on tap. The role will involve providing 1st and 2nd Line technical support, in person, via phone and email, for all PC users (with some MACs) and other hardware, software, AV equipment in the building. Logging...
-
Front Desk Receptionist
5 months ago
Leeds, United Kingdom Catch 22 Full timeOur client, a large corporate facilities service provider in **Garforth** (Leeds LS15), are looking to appoint a Facilities **Front Desk Receptionist** to work on the front desk within a modern office space. Core responsibilities of the **Front Desk Receptionist** role include: - Warmly and professionally welcoming visitors and clients, serving as their...
-
Global IT Operations Manager
16 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Title: Global IT Operations ManagerWe are seeking an experienced Global IT Operations Manager to oversee the day-to-day operations of our global Help Desk environment. The successful candidate will ensure timely assistance to end-users, while maintaining compliance with applicable regulations.Key Responsibilities:Manage and maintain the IT Helpdesk...
-
Service Desk Operator
6 months ago
Leeds, United Kingdom Netcompany Full timeCompany Description Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. **Job...