Service Desk Operator

5 months ago

Leeds, United Kingdom Netcompany Full time

Company Description

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

**Job Description**:
Our Intelligent Service Desk team is part of Netcompany's Managed Services with more than 120 employees in Leeds, London, Copenhagen, Aalborg, Warsaw, and Vietnam. As our new colleague, you will be part of a team consisting of technicians providing 24 x 7, 365-day, 1st and 2 level support, triage and monitoring of Netcompany's many customer solutions.

We provide 1st and 2nd level support, monitoring, and event management within many different tools including Azure, AWS, ServiceNow, Splunk, New Relic and many more. With more than 150 customers and many different systems and services, you will have a challenging but exciting everyday life characterized by many different tasks depending on the individual customer's problem.

Working within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers. Your primary tasks include:

- 1st and 2nd level support and triage for large critical systems.
- Link between our customers and the rest of Netcompany.
- Triage, record and resolve of various technical natures.
- Procedure writing for client systems.
- Set up and update auditing.
- Alert Monitoring and Event Management of large critical systems

In the long term, you will have the opportunity to expand your responsibilities in the position and develop within the technical track that interests you most in our operating organization. Our business is geared to make you more skilled, and you will always be in dialogue with your manager about your professional and personal development in Netcompany.

**Qualifications**:
You will be part of a professional team that always strives to provide the best service, so that our customers find that they are taken seriously and that their problem is taken care of every time they are in contact with us. We therefore expect you to be highly service minded and can engage naturally in an extroverted role with a large interface.

In addition, we imagine that you:

- Experience within a 1st/2nd level IT support environment
- Are a great communicator with a positive ‘can-do’ attitude, speaking and writing English fluently.
- Have a strong approach about wanting to learn.
- Have a solid knowledge of MS Office, especially Outlook, Word, and Excel.
- Passionate about helping to develop a team in constant motion.
- Have knowledge and experience with infrastructure in day-to-day IT operations.
- Have knowledge of processes and methods in IT operation organizations.
- Demonstrate an understanding of ITIL and Service Management.
- Relevant IT education at diploma level or higher.
- It will be an advantage if you have one (or preferably more/higher) any of the following:

- AZ-900 Microsoft Azure Fundamentals
- AWS Cloud Practitioner
- ITIL Foundation
- COMPTIA A+

We believe that you learn best by being given responsibility from the start and on your own to carry out exciting and challenging tasks. However, you will never be left to your own right and always have your skilled colleagues around you to spar with. Therefore, we expect you to be able to work independently while being a team player.

Additional Information
**Benefits include**
- Hybrid working model with some flexible working
- 25 days’ holiday
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
- Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

**Company information**

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

LI-JD1

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