Help Desk Advisor

3 months ago

Leeds, United Kingdom Equans Full time

**Offer ID**:

- 53543**Schedule**:

- Full-Time**Country**:

- United Kingdom**Equans is looking for a Help Desk Advisor to join our team in Leeds on a temporary basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.**

**What will you deliver?**
- To answer and deal with incoming customer telephone calls
- Logging and processing of orders onto the Castleton Business Management System
- Ensuring that orders are correctly categorised into the correct Priority Banding (Emergency, Priority & General bandings) in accordance with the Annex 15 protocols
- Management of customer appointments, including arranging, confirming, monitoring, No Access, Follow On works etc
- Monitor and track the progress of responsive repair orders ensuring that they are completed within timescales and implement solutions as and when unforeseen issues arise
- Close liaison and communication with the operations team, informing them of issues and risks as and when they arise

**What can we offer you?**

On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**
- Previous experience of working within a Helpdesk
- Experience of using Business Management Systems
- Dealing with telephone enquiries
- Computer Literate in MS Office
- Previous experience of within a customer service role

**Who are we?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What's next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work._
- You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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