Help Desk Administrator

4 months ago


Leeds, United Kingdom CBW Staffing Solutions Full time
Helpdesk Administrator- Leeds -Up to £26,000 DOE

Are you an experienced FM administrator looking for a new challenge? 

Would you like a role where career progression is at the forefront? 

If so this may be the role for you

CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Leeds, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression opportunities and over time being paid for any work you carry out after work hours You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity

Hours:

  • 08:00-17:00 Monday-Friday (fully in office)
Key responsibilities:

  • Management of daily requests via the CAFM system/Help desk
  • Liaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractors
  • Liaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM software
  • Liaise with engineer to access full scope of work necessary and produce reports/quotations
  • Source and Order parts/materials from suppliers where necessary
  • Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment
  • Monitor contractor performance against SLA's
  • Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents
  • Check schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managers
  • Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager
  • Ensure data for monthly reports are issued to CM
  • Update WIP reports weekly for WIP meeting
  • Upkeep of shared drive site documentation
  • Financial Month end pack submission with Contract Manager
Person specification/Benefits:

  • Relevant background in a similar role 
  • Client facing attitude
  • Ability to work in a fast paced environment 
  • Salary of up to £26,000 DOE
  • OT at 1.5X/2.0X
  • 21 days plus bank
  • Company pension
  • Career progression 


  • Leeds, Leeds, United Kingdom Centre People Appointments Full time £30,000

    Job DescriptionCentre People Appointments is seeking a highly skilled IT Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide hands-on desktop support, including network and PC implementation...

  • Help Desk Support

    3 months ago


    Leeds, United Kingdom First Response Group Full time

    **What are we looking for in a Help Desk Administrator?** - Strong prioritising and organisational skills. - The ability to solve problems using your own initiative and be able to confidently recall training provided. - To work with limited supervision when making decisions, able motivate self and be proactive. - Strong communication skills - must have...


  • Leeds, Leeds, United Kingdom Centre People Appointments Full time £30,000

    Job DescriptionCentre People Appointments is seeking a highly skilled IT Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide hands-on desktop support, including network and PC implementation...


  • Leeds, United Kingdom First Response Group Ltd Full time

    Here's a fantastic opportunity to join the friendly team at First Response Group. This role would suit anyone with a customer service background, who is willing to learn and develop as our company continues to grow. **Job description** **What are we looking for in a Help Desk Administrator?** - Strong prioritising and organisational skills. - The ability...


  • Leeds, United Kingdom BigChange Full time

    Would you love to start a career with a fast paced tech company who are officially an Outstanding Company to Work For? Whilst you may not yet have the skills or experience relevant to BigChange, or much work experience at all, you will come with energy & enthusiasm, curiosity, and a growth mindset to develop your career in a fast-paced growing company with...


  • Leeds, Leeds, United Kingdom BJSS Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our Service Management team at BJSS. As a key member of our team, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key...

  • Help Desk Advisor

    1 day ago


    Leeds, United Kingdom Royal Mail Group Full time

     Job reference number 318395Salary £23,400, 6% bonus potential, 22.5 days annual leave plus bank holidaysFull time, 37.5 hours per week,  PermanentLeeds Mail Centre, Leodis Way, Leeds, LS10 1AZ We are looking for an experienced Help Desk Advisor on a full-time basis to provide support to the Royal Mail facilities management help line based at Leeds...

  • Help Desk Advisor

    1 day ago


    Leeds, United Kingdom Royal Mail Full time

    Job reference number   318395 Salary £23,400, 6% bonus potential, 22.5 days annual leave plus bank holidays Full time, 37.5 hours per week, Permanent Leeds Mail Centre, Leodis Way, Leeds, LS10 1AZ We are looking for an experienced Help Desk Advisor on a full-time basis to provide support to the Royal Mail facilities management help line based at...

  • Help Desk Advisor

    3 months ago


    Leeds, United Kingdom Equans Full time

    **Offer ID**: - 53543**Schedule**: - Full-Time**Country**: - United Kingdom**Equans is looking for a Help Desk Advisor to join our team in Leeds on a temporary basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.** **What will you deliver?** - To answer and deal with incoming customer telephone...


  • Leeds, Leeds, United Kingdom Montu UK Full time

    About the RoleMontu UK is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.Our mission:Improve the lives of millions of people through cannabis therapies. Medical cannabis...


  • Leeds, Leeds, United Kingdom Montu UK Full time

    About the RoleMontu UK is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.Our mission:Improve the lives of millions of people through cannabis therapies. Medical cannabis...


  • Leeds, Leeds, United Kingdom Fruition IT Full time

    Job SummaryFruition IT is seeking a highly skilled and experienced 1st Line Service Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our end-users.Key Responsibilities:Respond to and resolve incoming technical support requests from end-users in a...


  • Leeds, United Kingdom Gough & Kelly Full time

    Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades. We work with customers including LUFC, Sheffield University and City of York Council. We now have an excellent opportunity for an experienced and motivated **Service Desk Administrator, **with a minimum of...


  • Leeds, United Kingdom Catch 22 Full time

    Our client, a large corporate facilities service provider in **Garforth** (Leeds LS15), are looking to appoint a Facilities **Front Desk Receptionist** to work on the front desk within a modern office space. Core responsibilities of the **Front Desk Receptionist** role include: - Warmly and professionally welcoming visitors and clients, serving as their...

  • Help Desk Advisor

    2 days ago


    Leeds, Leeds, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking an experienced Help Desk Advisor to join our Property, Facility and Services team at Royal Mail Group. As a key member of our team, you will provide exceptional customer service and support to our internal customers, handling inbound and outbound calls, emails, and web chats.Key ResponsibilitiesHandle customer inquiries and...

  • Help Desk Advisor

    2 days ago


    Leeds, Leeds, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking an experienced Help Desk Advisor to join our Property, Facility and Services team at Royal Mail Group. As a key member of our team, you will provide exceptional customer service and support to our internal customers, handling inbound and outbound calls, emails, and web chats.Key ResponsibilitiesHandle customer inquiries and...


  • Leeds, United Kingdom Gough & Kelly Security Full time

    **Salary**: £23,500 - £25,000 per annum, depending on experience **Closing Date**: We now have an excellent opportunity for an experienced and motivated **Service Desk Administrator, **with a minimum of 2 years’ experience, to join the fast-paced team in Leeds. **The position**: - Permanent, full-time - 40 hours per week Gough and Kelly value hard...

  • Service Desk Advisor

    3 months ago


    Leeds, United Kingdom Gough & Kelly Full time

    Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades. We work with customers including LUFC, Sheffield University and City of York Council. We now have an excellent opportunity for an experienced and motivated **Service Desk Advisor, **with a minimum of 2...


  • Leeds, United Kingdom ZUWA Full time

    **Job Title: Front Desk Receptionist/Customer Service** **Company: ZUWA** **Location: Leeds** ZUWA is currently seeking a motivated and customer-focused Front Desk Receptionist/Customer Service representative to join our team in Leeds. In this dual role, you will be the first point of contact for our company, providing exceptional customer service and...

  • Helpdesk Administrator

    3 months ago


    Leeds, United Kingdom First Response Group Ltd Full time

    **What are we looking for in a Help Desk Administrator?** - Strong prioritising and organisational skills. - The ability to solve problems using your own initiative and be able to confidently recall training provided. - To work with limited supervision when making decisions, able motivate self and be proactive. - Strong communication skills - must have...