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Help Desk Advisor
2 months ago
We are seeking an experienced Help Desk Advisor to join our Property, Facility and Services team at Royal Mail Group. As a key member of our team, you will provide exceptional customer service and support to our internal customers, handling inbound and outbound calls, emails, and web chats.
Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional manner.
- Log calls, clarify requirements, and dispatch engineers to resolve property and facility issues.
- Work closely with customers, engineers, operational support, and planning teams to deliver outstanding customer service.
- Liaise with internal departments to ensure timely and professional resolution of customer requests.
- Record requests, enquiries, and complaints using our systems.
- Well-developed customer service skills with a passion for delivering a first-class service.
- Experience of handling inbound and outbound calls, emails, and web chats.
- Attention to detail and accuracy.
- Confident communicator with strong interpersonal skills.
- Takes a flexible approach to changing requirements.
- Good organisation, prioritisation, and problem-solving skills.
- Experience of working with Microsoft Office packages, with excellent keyboard skills and a high level of accuracy.
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe. We pride ourselves in working to the highest standards of both technical assurance and customer service. Our team plays a key role in keeping the mail moving, and we are committed to inclusion and diversity in the workplace.
