Customer Service Advisor

5 days ago

Leeds, Leeds, United Kingdom HSBC Full time

Job Summary: We are seeking a Customer Service Advisor to join our Contact Centre team in Leeds. As a Customer Service Advisor, you will be responsible for providing exceptional telephone-based customer service to our customers.

Key Responsibilities:

  • Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
  • Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
  • Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
  • Be a problem solver with excellent attention to detail.
  • Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.

Requirements:

  • Although previous Customer Service experience is essential, you don't need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme.
  • You must also be able to commit to the role for a minimum of 12 months.

Working Patterns:

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.

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